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OT: RANT! Slimy Camera Retailers

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   Forums Archive -> The Vault: 2008Message format
 
Jeff W.
Posted 2008-12-30 12:26 PM (#4651)
Subject: OT: RANT! Slimy Camera Retailers


Joined:
November 2003
Posts: 11039

Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub
What is it about the Camera retailing business that seems to encourage less than up-front business practices?

The latest example...

I ordered a camera from BroadwayPhoto, - whoops- did I mistakenly mention BroadwayPhoto by name?- thru their website and I get and order confirmation. Three days later, I get an email from them asking to call to confirm the order so they can process the order.

I call.
I'm on hold for 30 minutes (no exaggeration)
When the sales rep finally answers, he asks me, if my address is correct and reads it to me. Almost before I tell him it is correct, he begins to aggressively "up-sale" me for accessories; memory cards, batteries, warranty, case etc. I tell him, "no... no... no... no... just send me the camera as ordered..." ("Confirm your order," my ass)

He doesn't seem to understand this. And continues to tell me I need this stuff. Again, I say "NO. JUST SEND ME THE CAMERA AS ORDERED!"

Finally he gets it and now rushes me of the phone with a snarky, "Fine, the camera is in stock and you should receive it in 3-5 business days." and then hangs-up.

Today I get an email saying the camera is backordered.

That's it. The last straw. I click on "Cancel Order" link contained in said email and guess what...

The web page is "Unavailable"

This isn't the first time I've had issues like this with a camera retailer and my impression is that it is somewhat common.

:end rant:
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Weaser P
Posted 2008-12-30 12:37 PM (#4652 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
October 2005
Posts: 5280

Location: Cicero, NY
Sounds like you should use the gun one more time before you grab the cannoli.
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Jeff W.
Posted 2008-12-30 12:40 PM (#4653 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
November 2003
Posts: 11039

Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub
don't you wish you could send Emails with poison gas?

-or is that just me?
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alpep
Posted 2008-12-30 12:41 PM (#4654 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
December 2001
Posts: 10402

Location: NJ
same thing happened to me and I think it was the same place
no it was abe's of maine LOCATED IN BROOKLYN

the butt munch sold me a memory card that I later found out was over priced by $20 bucks so I did not save anything on the camera.

sorta the brotheroklahouseoffriend of the camera biz
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cliff
Posted 2008-12-30 12:43 PM (#4655 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
March 2002
Posts: 14836

Location: NJ
B&H
period.
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Mr. Ovation
Posted 2008-12-30 12:49 PM (#4656 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
December 2001
Posts: 7052

Location: The Great Pacific Northwest
While OT, many of us do buy online. There are ways to avoid the above. While the above is certainly more common online, so is places that track this kind of behavior.

Unless you are buying a vintage, on-of-a-kind item, it's available from many retailers. While many could really care less about customer service, it's just not in their business model, many do. I always research who I'm dealing with.

One of the best resources is, believe it or not, the Better Business Bureau. Simply the www.bbb.org and click the "National" site of choice. In this case, the business mentioned has an "unsatisfactory" rating. That would be enough for me to move on.

Also, don't let really big companies with LOTS of complaints scare you off. It clearly states if the complaints were resolved or not. Remember the BBB reports on businesses that are also not members.

What if you find NOTHING about the business you are looking up. Really??? Nothing?? is what I ask. Now sometimes there are no complaints. If the business has been around for a year or two, fine, just search deeper. If they've been around for 10 years and NO complaints... hmmmm I'd search a little deeper.

Also, my other favorite is just google "review of xxxxx" and use the business name. You'd be surprised. As example again using the business above... the 3rd link down is titled "Read this BEFORE you buy a digital camera at..." and the business name.

In this day and age of technology it's fairly easy to get scammed or just get poor service. However, it's also just as easy to find great places to do business.
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2ifbyC
Posted 2008-12-30 12:51 PM (#4657 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers
Joined:
December 2006
Posts: 6268

Location: Florida Central Gulf Coast
Yepper, what cliff said!

Ya might want to get on their mailing list if you're looking for some great deals.
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Jeff W.
Posted 2008-12-30 1:17 PM (#4658 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
November 2003
Posts: 11039

Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub
Miles, that Googled review is nearly identical to my experience.

Me thinks there's a pattern of behavior there.
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Auriemma
Posted 2008-12-30 1:41 PM (#4659 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers



Joined:
October 2008
Posts: 638

Location: NW of Philadelphia
+1 with Cliff.

When it comes to buying serious camera equipment online, if you know what you want and want it fast and reliably... B&H

Of course, I too support my local shops and go to The Camera Shop of Bryn Mawr , PA. Great service, great knowledgeable people. (Not to be confused with "The Camera Shop, Inc.")
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Mark in Boise
Posted 2008-12-30 1:45 PM (#4660 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
March 2005
Posts: 12658

Location: Boise, Idaho
I make my share of typos and don't pay too much attention to others', but after my daughter watched some dress designer marathon on the TV in the family room last night, Miles' "it's fairy easy" typo struck me as funny.
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Slipkid
Posted 2008-12-30 2:04 PM (#4661 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers



Joined:
September 2003
Posts: 9301

Location: south east Michigan
I've done business with B&H a couple times.
No problems... good deals
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dvd
Posted 2008-12-30 2:09 PM (#4662 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers



Joined:
December 2003
Posts: 1888

Location: Central Massachusetts
+1 all of what Miles said.

While there may be legit camera stores in Brooklyn, this is a well known problem area.

Brooklyn camera retailer storefront pictures

Jeff, here's the storefront for your shop:

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stephent28
Posted 2008-12-30 2:16 PM (#4663 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers



Joined:
April 2004
Posts: 13287

Location: Latitude 39.56819, Longitude -105.080066
Jeff and Al you are not alone
Same thing happened to me about 6 months ago.

I think that it is the same outfit with about a dozen websites but they all seem to go back to the same slimeballs.

I fought mine through the credit card company, showed them emailed copies of discussions with the company, showed how I had followed the companies instructions to the letter and I was still denied my claim by VISA. Guess I don't do the volume of business these sleezeballs do.
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Phil Wong
Posted 2008-12-30 2:30 PM (#4664 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
June 2003
Posts: 1792

Location: Rego Park, NY,
Originally posted by cliff:
B&H
period.
Jeff,

B & H Photo + 1000. Remember I'm the asian camera guy. :)
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Slipkid
Posted 2008-12-30 2:31 PM (#4665 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers



Joined:
September 2003
Posts: 9301

Location: south east Michigan
Those storefronts don't lend much confidence.
It'll make me do a little more research next time.
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Trader Jim
Posted 2008-12-30 2:38 PM (#4666 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
June 2006
Posts: 7307

Location: South of most, North of few
Jeff, the exact same thing happened to me from these people. They also operate under about 5 or 6 other storefronts and have the same policy. I actually ended up buying off Ebay and got a great deal on the camera and lens set. B&H is reliable, and usually very competitive price wise.
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CrimsonLake
Posted 2008-12-30 2:42 PM (#4667 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
August 2006
Posts: 3145

Location: Marlton, NJ
I purchased my stuff last year off of an Ebay store - Cameta Cameras. They also have a real store in NY. No problems whatsoever, and excellent customer service.
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Phil Wong
Posted 2008-12-30 3:10 PM (#4668 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
June 2003
Posts: 1792

Location: Rego Park, NY,
I went to Abe's camera store once. Didn't feel comfortable there. I wasn't the one buying. That day a co-worker wanted me to take him there. I've been to Cameta Camera also. I went there because they had something that B and H didn't have in stock. Otherwise B&H Photo is the way to go. I just ordered medium format film and polaroid film for my friend last week. I received the order in 48 hours.
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Jeff W.
Posted 2008-12-30 3:32 PM (#4669 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
November 2003
Posts: 11039

Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub
I wish B&H carried the camera I was looking for.
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Phil Wong
Posted 2008-12-30 3:41 PM (#4670 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
June 2003
Posts: 1792

Location: Rego Park, NY,
Which camera is it?
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Mark in Boise
Posted 2008-12-30 3:48 PM (#4671 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
March 2005
Posts: 12658

Location: Boise, Idaho
Originally posted by Phil Wong:
Which camera is it?
The "slimy" one, Phil. You didn't pay attention.
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Gallerinski
Posted 2008-12-30 3:52 PM (#4672 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers
Joined:
May 2008
Posts: 4996

Location: Phoenix AZ
The B&H and the Sweetwater catalogs form the 1-2 punch of my toilet sitting. Sorry to be so graphic, but the reading just doesn't get much better then that. I've tried the newspaper, magazines, Uncle John's, you name it. Nothing quite packs the wallop of these fine publications. And due largely to their catalogs they have both won my business on many, many occasions.
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schroeder
Posted 2008-12-30 3:56 PM (#4673 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
November 2004
Posts: 4413

Just beautiful dave, just beautiful.
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Jeff W.
Posted 2008-12-30 4:01 PM (#4674 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
November 2003
Posts: 11039

Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub
Originally posted by Phil Wong:
Which camera is it?
Ricoh GX200.
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cliff
Posted 2008-12-30 4:06 PM (#4675 - in reply to #4651)
Subject: Re: OT: RANT! Slimy Camera Retailers


Joined:
March 2002
Posts: 14836

Location: NJ
I can only imagine what Witko does with the Taylor pages . . .
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