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Joined:
November 2003
Posts: 11039
Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub | Gotta say these folks have Killah Customer service. I placed an internet order for a PA system and within 2 hours, a rep called to tell me what I wanted was on back-order and wouldn't be available until after the date I needed it...
So he sets me up with an (better) alternative which would have been hundreds (that's HUNDRED*S*) more than the set-up I originally ordered, for the same cost. Same guy called me back twice to make sure I was ok with the package he was setting up...
A+, boys. |
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Joined:
December 2001
Posts: 10583
Location: NJ | but did he keep you on the phone with stories of life in south jersey in an insane crazed sort of way???????????????????????????? |
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Joined:
May 2003
Posts: 4389
Location: Capital District, NY, USA Minor Outlying Islands | well, that's better than samash which sent me the wrong thing, which was not only wrong but broken. Now that's customer service. |
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Joined:
November 2003
Posts: 11039
Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub | Originally posted by alpep:
but did he keep you on the phone with stories of life in south jersey in an insane crazed sort of way???????????????????????????? I'll always come back home, Al... |
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Joined:
January 2002
Posts: 14127
Location: 6 String Ranch | I've heard good things about sweetwater.
I heard a good thing about Al once too. |
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Joined:
August 2002
Posts: 8307
Location: Tennessee | I've had excellent service from Sweetwater, and they have damn good prices too. I have my "own" Sales Engineer ... the guy calls me every once in a while just to check in. I stopped by their facility in Ft. Wayne, IN when I was on other business there, and it is an awesome place. They've set up World-class recording studios ... check 'em out if you get a chance. Good outfit.
But no match for Al. ;) |
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Joined:
October 2005
Posts: 5332
Location: Bluffton, SC | Originally posted by alpep:
but did he keep you on the phone with stories of life in south jersey in an insane crazed sort of way???????????????????????????? Fantastic. LMFAO (and I never use those stupid abbreviations either). One of the best lines I've caught off here in a while, Al. For some crazy reason I'm envsioning Al doing the MC Hammer (Hamer?) shuffle complete with parachute pants...""You can't touch dis"...in front of a stymied JW. Good job, Al. |
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Joined:
November 2004
Posts: 4413
| You need to get your "envisioning" equipment in for service. Real soon. |
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Joined:
October 2005
Posts: 5332
Location: Bluffton, SC | Never did work quite right (and SWMBO will verify that!) |
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Joined:
April 2004
Posts: 13303
Location: Latitude 39.56819, Longitude -105.080066 | Jeff,
did Sweetwater tell you the reason the other unit was on backorder was because Al hadn't shipped over enough used pizza boxes to adequately pack it up and send it out to you???? |
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Joined:
December 2001
Posts: 10583
Location: NJ | it was just a joke guys. as many of you know if you call me and i am in the mood it is hard to get me off the phone. I could not supply jeff with what he wanted and I am glad he found it from a place that took good care of him. although I try I know I can't do it all. |
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March 2002
Posts: 14842
Location: NJ | Whaddya' git, Jeffrey??? . . . |
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Joined:
November 2003
Posts: 11039
Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub | Ended-up with a Yamaha StagePas 300 with stands and wheeled case, Shure handheld and Samson Airline wireless mic unit... |
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Joined:
August 2005
Posts: 616
Location: cincinnati, ohio | I got a Sweetwater catlog a while back. I've never ordered anything (yet), but I called them with a tech question, and I've since been called back 3 or 4 times by my "own" rep just to see if I need anything. That's UNHEARD OF nowadays. That's real customer service. |
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A Nod To SweetWater Music
