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Should I send this to Mother(ship)? Will they fix it?

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   Forums Archive -> The Vault: 2007Message format
 
Old Man Arthur
Posted 2007-07-01 7:39 PM (#92050 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?



Joined:
September 2006
Posts: 10777

Location: Keepin' It Weird in Portland, OR
Six-Oh-Six? :confused: Mi No Comprende!
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Northcountry
Posted 2007-07-01 7:50 PM (#92051 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?
Joined:
February 2004
Posts: 2487

If Paul B is correct at just over $200 shipping included this is a very very good deal indeed. Depending on the neck/body attachment practice. I suppose this can be a very time consuming fix. THis is also assuming they do not need to remove the fretbaord to straighten the neck or something else serious like this. At this price your getting the BMW mechanics at the BMW "factory" to work on your BMW for real cheap.

If you love the guitar go for it.

Randy
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Trader Jim
Posted 2007-07-01 7:57 PM (#92052 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?


Joined:
June 2006
Posts: 7307

Location: South of most, North of few
Originally posted by Northcountry:


If you love the guitar go for it.

Randy
Boy, does that one have a new meaning now, right Randy? ;)
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Northcountry
Posted 2007-07-01 8:16 PM (#92053 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?
Joined:
February 2004
Posts: 2487

I'm in so much trouble...........

Randy
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Tony Calman
Posted 2007-07-01 11:50 PM (#92054 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?



Joined:
August 2003
Posts: 4619

Location: SoCal
The least expensive thing you can do is email John or Kim.

Second least expensive is to either take it to someone they recommend in the Portland area or send it back for evaluation.

There is a lot they can do that is inexpensive. I have always been amazed at how much they do for so little $'s. As to the cracks, no one does it better than the factory...cost may have gone up a little but it has been described as "$1.50 plus the ride" for a seal and buff.

My sincere advice is to always look to the factory for the repair first.
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Old Man Arthur
Posted 2007-07-02 12:08 AM (#92055 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?



Joined:
September 2006
Posts: 10777

Location: Keepin' It Weird in Portland, OR
I emailed John Budny with model and serial number and a short explanation. I'm hoping to hear back, eventually.
I'll hope for the best...
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Trader Jim
Posted 2007-07-02 5:34 AM (#92056 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?


Joined:
June 2006
Posts: 7307

Location: South of most, North of few
Arthur, he is usually very prompt in returning emails. Usually first thing in the morning (like 7am), although he will probably just tell you to send it in for them to evaluate and give you a return auth. #. I'll have to go with Tony on this, these people are very good to deal with!
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Paul Blanchard
Posted 2007-07-02 12:38 PM (#92057 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?



Joined:
February 2002
Posts: 1817

Location: Minden, Nebraska
FWIW, replacing the top includes a neck reset so you get two proverbial birds with one stone. But there is a caveat: it won't sound the same. If you like the sound of it now, you'll do better to have the crack sealed and just deal with the neck problem.

A bonus of the neck reset is that the frets will be dressed, too.
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Old Man Arthur
Posted 2007-07-02 10:08 PM (#92058 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?



Joined:
September 2006
Posts: 10777

Location: Keepin' It Weird in Portland, OR
Master Budny emailed me to request model, serial, and my address. Something about a Return Authorization Number. (gotta ask what that is, and how to use it) So I emailed him the info. I guess that I will go for it. I will probably just let them seal the one crack that goes through and fix the neck.
I'm hoping that they will feel sorry for me, or at least the guitar, once they see it.
Fix it up nice for me.

I got a Non-O A/E 12, but I don't play it much.
But I got this, and even with it's problems I like it much better than the other 12. I keep it out, handy.
That is why it's problems are so frustrating! Cuz it's a nice guitar...
I just wanna make it Well! :)
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seesquare
Posted 2007-07-02 10:12 PM (#92059 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?


Joined:
November 2002
Posts: 3648

Location: Pacific Northwest Inland Empire
Then you're sending it to the best healthcare provider!
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seesquare
Posted 2007-07-02 10:16 PM (#92060 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?


Joined:
November 2002
Posts: 3648

Location: Pacific Northwest Inland Empire
BTW, the return authorization # is for The MotherShip to recognize the shipment. It is expected, essentially. I think you put that # at the bottom of the shipping label, addressed to New Hartford, CT.
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Trader Jim
Posted 2007-07-03 5:28 AM (#92061 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?


Joined:
June 2006
Posts: 7307

Location: South of most, North of few
Arthur, I think you will find that they will do a couple of things you wouldn't expect for free, that is included in the estimate they give you. I've had that happen on the last two I've sent in. You couldn't find better people to deal with than John and Kim.
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Paul Blanchard
Posted 2007-07-03 10:18 AM (#92062 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?



Joined:
February 2002
Posts: 1817

Location: Minden, Nebraska
Everything I have ever sent back for repair required a Return Authorization number that includes that info. Standard protocol.
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Randy22
Posted 2007-07-14 7:31 PM (#92063 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?


Joined:
April 2003
Posts: 243

Location: Pewaukee, WI
Jim,

I just saw your question to me. I like the 1114 well enough, but I'm not sure I like the wide neck. If you hear of someone hankerin' for a Folklore, give them my address.
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Thanksforallthefish
Posted 2007-07-14 7:43 PM (#92064 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?
Joined:
November 2004
Posts: 1374

Originally posted by Randy22:
Jim,

I just saw your question to me. I like the 1114 well enough, but I'm not sure I like the wide neck. If you hear of someone hankerin' for a Folklore, give them my address.
PM sent.

Glenn
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MusicMishka
Posted 2007-07-14 9:14 PM (#92065 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?


Joined:
March 2005
Posts: 5567

Location: Blue Ridge Mountains
Arthur,
I have never had better, more professional guitar service than from John and co. at the mothership...wonderful attention to detail and always going above and beyond what is simply needed for the repair...my '89 T-Bolt Snakeskin TS-01-5 is a very rare instrument; it needed a ton of work as it had a very hard life before I got it...I sent it in a month prior to the tour and picked it up the day of the tour...It was like getting a new guitar back...and did it ever sound and play good as evidenced later that evening at the lodge jam...it still does and I am amazed ever time I take it out of the case to show someone...it is basically a new guitar...and I'm talking bowl separation; epi separation, peg head finish mess...etc. I left my 90 1758-1 to have a few things fixed on it...same story...beyond my expectations. I have a few other things I am going to have them address in the future with several of my other guitars and I am not in the least apprehensive about sending them to John B and co. I am sure you'll find the same thing...
Blessings...
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Old Man Arthur
Posted 2007-07-15 4:47 PM (#92066 - in reply to #92025)
Subject: Re: Should I send this to Mother(ship)? Will they fix it?



Joined:
September 2006
Posts: 10777

Location: Keepin' It Weird in Portland, OR
Good News/Bad News--
Good News; I had fun at the PNW Get-together...
Bad News; When I decided to bring the 1115 to the shindig, I discovered that the truss-rod adjustment that I had done to it MIGHT have been in vain. Or my short-term memory says that it had been more successful than it really was :(
But the general consensus from those with more experience was that the truss-rod is trying to push-out through the five-piece neck. Which is not good.
The folks at the Mother-Ship are on vacation until the 30th. I could send it, but they might want $450 for a new neck. I could get a new top while I am at it, and have a whole new guitar for a grand :mad: (or maybe only six-o-six)
Or I could just keep it and play open chords on it...
Or I could offer it up as a Luthiery Project and look for another...
I said all that to say that I don't know what I am gonna do ;)
Decisions Decisions Decisions... My Head Hurts!
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