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The new "Mini Mother" Service Dept. is OPEN!

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danomyte
Posted 2014-07-29 2:20 PM (#490972)
Subject: The new "Mini Mother" Service Dept. is OPEN!



Joined:
January 2014
Posts: 402

Location: Taxed To Death State
Just got back from dropping off my guitar for a little fret work at the new improved KMC repair center. JB let me take a few photos and wanted to let you all know they are open and servicing our beloved O's. It's quite impressive how much stuff they still have there. They are pretty much fully operational and working away on repairs. It's JB, Sherwood & Mike doing the top notch work as before. It's a real nice setup and even has A/C ! The phone number is still the same as well. 860-379-7575.



(Front.jpg)



(Entrance.jpg)



(JB-Desk.jpg)



(spraybooth.jpg)



(Rack.jpg)



Attachments
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Attachments Front.jpg (86KB - 4 downloads)
Attachments Entrance.jpg (97KB - 3 downloads)
Attachments JB-Desk.jpg (93KB - 4 downloads)
Attachments spraybooth.jpg (93KB - 2 downloads)
Attachments Rack.jpg (95KB - 1 downloads)
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danomyte
Posted 2014-07-29 2:44 PM (#490973 - in reply to #490972)
Subject: Re: The new "Mini Mother" Service Dept. is OPEN!



Joined:
January 2014
Posts: 402

Location: Taxed To Death State
JB says it's best to email him to make contact. John.Budny@kmcmusic.com
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Darkbar
Posted 2014-07-29 4:31 PM (#490976 - in reply to #490972)
Subject: Re: The new "Mini Mother" Service Dept. is OPEN!



Joined:
January 2009
Posts: 4518

Location: Flahdaw
+++++1
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TAFKAR
Posted 2014-07-29 7:07 PM (#490977 - in reply to #490972)
Subject: Re: The new "Mini Mother" Service Dept. is OPEN!



Joined:
April 2008
Posts: 2974

Location: Sydney, Australia
So could they replace a bowl & top if it was damaged?
Could they replace a neck if it was damaged?

If the neck and bowl were both damaged, could they replace both with new ones?
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Patch
Posted 2014-07-29 7:12 PM (#490978 - in reply to #490977)
Subject: Re: The new "Mini Mother" Service Dept. is OPEN!



Joined:
May 2006
Posts: 4157

Location: Steeler Nation, Hudson Valley Contingent

richard.parker - 2014-07-29 8:07 PM So could they replace a bowl & top if it was damaged? Could they replace a neck if it was damaged? If the neck and bowl were both damaged, could they replace both with new ones?

John's quote from my earlier thread about this:

First, here is John's reply to my first email today:


"We should be good to go by the end of the month.  We are setting up the work shop now for repairs.  Mike has his area almost complete and is working on some repairs but limited.  Should be spraying in a couple weeks too.  It is a work in progress and we won’t be able to do everything as in the past.  Less top and neck replacements and more top and neck repairs."

Second, here are some quotes from a follow up email from John asking him to provide specifics:

  • "We are keeping a repair shop here for service and repairs on Ovation and other KMC fretted products." 
  • "We will be able to do most everything we did except replace necks or tops if they need to be built.  We relied on manufacturing for these new parts but don’t have that now."
  • "We have a spray booth and...a great finish guy."
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marenostrum
Posted 2014-07-30 3:06 AM (#490982 - in reply to #490972)
Subject: Re: The new "Mini Mother" Service Dept. is OPEN!



Joined:
August 2007
Posts: 1003

Location: Tuscany, Italy
+++++++ I'm very happy to hear that. ...
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MWoody
Posted 2014-07-30 8:02 AM (#490986 - in reply to #490972)
Subject: Re: The new "Mini Mother" Service Dept. is OPEN!



Joined:
December 2003
Posts: 13906

Location: Upper Left USA
Now for a second Adamas shop to open next door!

Still thankful.
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Slipkid
Posted 2014-07-30 10:41 AM (#490989 - in reply to #490986)
Subject: Re: The new "Mini Mother" Service Dept. is OPEN!



Joined:
September 2003
Posts: 9301

Location: south east Michigan

Don't it always seem to go
That you don't know what you've got till it's gone. Joni M.
.
We Ovation fans have suffered a long, slow death.

As much as it hurt to have the factory go away, I found myself concerned that I had also lost the service department.

I'm glad to have Johnny B back online and will not hesitate to send in some work. In fact, I'll be more likley to send in some work.

Because .... you don't know what you've got till it's gone.

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Steve
Posted 2014-08-07 9:40 AM (#491174 - in reply to #490972)
Subject: Re: The new "Mini Mother" Service Dept. is OPEN!


Joined:
July 2002
Posts: 1900

This is very good news... wow
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arumako
Posted 2014-08-08 10:05 AM (#491198 - in reply to #490972)
Subject: Re: The new "Mini Mother" Service Dept. is OPEN!



Joined:
October 2012
Posts: 878

Location: Yokohama, Japan
That is incredibly good news! Mr. Budny sold a replacement preamp for my 1861 last year. I wonder if they can sell parts like rosettes and the like? Just excellent news!
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Englishplayer
Posted 2014-08-10 1:28 PM (#491249 - in reply to #490972)
Subject: Re: The new "Mini Mother" Service Dept. is OPEN!


Joined:
August 2003
Posts: 389

This is, indeed, great news. I wonder who owns this service operation? Does Fender have anything to do with this? If so, I'll stop badmouthing them for a few seconds. Although I own no foreign made Ovations, my 2 are American made, I wonder if it would make business sense for them to do non-warranty repair work, or if they could get listed as a warranty service center, on foreign made ones. Thus, that could get them more business and keep them going.
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danomyte
Posted 2014-08-10 2:46 PM (#491252 - in reply to #491249)
Subject: Re: The new "Mini Mother" Service Dept. is OPEN!



Joined:
January 2014
Posts: 402

Location: Taxed To Death State
It still is owned and operated by KMC. Same top notch work and customer service.
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FlySig
Posted 2014-08-10 2:51 PM (#491253 - in reply to #490972)
Subject: Re: The new "Mini Mother" Service Dept. is OPEN!



Joined:
October 2005
Posts: 3866

Location: Utah
John is just as amazing as always. Stellar service!
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MusicMishka
Posted 2014-08-27 8:08 AM (#493668 - in reply to #490972)
Subject: Re: The new "Mini Mother" Service Dept. is OPEN!


Joined:
March 2005
Posts: 5562

Location: Blue Ridge Mountains
This is some great news! JB is one of the nicest persons I know and I would trust him with any of my guitars w/o hesitation...in fact, I have for many years now! Feels like Christmas!
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