I recently had to make my first minor part/service inquiry to Ovation (never really had any issues in more than 20 years, build quality anyone?). I know everyone on this forum is always remarking on how amazing their service department is (was I suppose), and I see what you all mean. Here's the email response:

ME:
Hello, I was wondering if you could point me in the right direction.

I recently noticed one of the EQ knobs (little plastic slider tip, Optima Preamp?) on my Adamas Millennium is missing. Can't find it in the case or anywhere. Any chance you could tell me where to find one?

Thanks in advance,
Mark

OVATION:
Mark,

It's under the couch. We know this stuff.

Still can't find it? Please reply with your mailing address and I'll send you a shiny new knob.

Regards,
Kim
Ovation USA

THANKS KIM!

You got off easy buddy!

The first time I talked to Kim, I asked about filling and levelling a mustache crack on my 2001 Collectors, and wound up converting my 1868 Elite into a mandocello!

That man was a menace to my wallet!

And I couldn't be more grateful.