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Location: Hot Springs, S.D. | I have a friend who bought a used balladeer. The top started to seperate from the bowl. I told him that the best place to get it fixed was the factory. I told him it may be a bit pricey, but they would do it right.
He contacted them and was told they are no longer doing repairs on Ovations unless they were under warantee. I could have sworn some of the members here have had used guitars worked on. Am I mistaken, or have they changed their policy? |
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Location: Vernon CT | My gut Alison is that times ......they are a changing...........  |
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Location: Flahdaw | Opportunity strikes! Open an "Authorized Ovation Service Center". Must be certified by Fender/Ovation, trained in the Ovation way, with original Ovation replacement parts. |
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Location: NW of Philadelphia | Wow... Just wow. |
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Location: Route 66, just east of the Cadillac Ranch | That's a good reason to hang onto guitars that you bought new, or purchase new guitars. Beyond the first two years the lifetime warranty may only cover parts, but at least it gets it in the door. Hmmm, I wonder if they planned it that way.
Edited by Nick B. 2012-02-14 5:32 PM
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Location: Keepin' It Weird in Portland, OR | Ovation is not Ovation anymore.
It is a minor subsidiary of Fender Musical Investment Corp.
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Location: Colorado Rocky Mountains | <p>I'm not sure this true and won't believe it until we hear it directly (or indirectly) from our friends in the repair shop at the factory (John or Kim). However, if it is, it is sad news and most certainly our loss. The days of those wonderful one-off factory rebuilds may be over.</p>
Edited by ProfessorBB 2012-02-14 5:52 PM
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Location: NJ | it may depend on what the backlog is in the repair department
but John or kim will have to address that one. |
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Location: Jersey near NYC | Alison,
There has been no policy change on USA-built instruments. If we built it, we will fix it. If it's an import, that's a different story, we don't work on those here. Was the guitar in question an -AX or -TX?
KK |
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Location: Hot Springs, S.D. | No, it is a 1717. (Sorry, I had said Balladeer before - it's a USA Legend.) The guy said he called and couldn't get through. He emailed and got no response. Then he finally got ahold of some guy (not you or John) and the guy told him they don't do repairs anymore unless it was under waranty. I'll try to find out the name of the guy who told him that and send it to you in a PM.
In the meantime, the guy found an authorized repair person in Colorado who told him he could fix it for about 100 bucks. He left the guitar with me to ship but I haven't shipped it yet. I wanted to find out what's going on with you guys first. I don't see how in the world this guy is going to fix it. The top is completely seperated from the bowl at the bottom and the binding is broken.
Oh, and thanks! |
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Location: Jet City | FWIW, John got back to me in record time yesterday with an RMA# for my 2080 (brace popped off). He said it's indeed busy, but he's seen worse.
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Location: Colorado Rocky Mountains | Whew! |
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Location: Route 66, just east of the Cadillac Ranch | boltonb - 2012-02-15 4:12 PM Whew! Well said |
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Location: Indiana | You can come down off the ledge now, Patch. |
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Location: Nova Scotia, Canada | "You can come down off the ledge now, Patch."
Yeah, it was starting to get crowded up here... |
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Location: Steeler Nation, Hudson Valley Contingent | Jonmark Stone - 2012-02-15 5:15 PM
You can come down off the ledge now, Patch.
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Location: Latitude 39.56819, Longitude -105.080066 | Alison, who in Colorado supposedly could fix it? I think I know most of them and there are only a couple I would trust.
Edited by stephent28 2012-02-15 11:06 PM
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Location: SoCal | I have a Custom Legend 1658 (12-str slothead) in there now... |
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Location: Hot Springs, S.D. | Stephen, I just sent you a PM with the guys name. |
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Factory won't do repairs unless under warantee?
