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About warranty

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   Forums Archive -> The Vault: 2006Message format
 
Dude
Posted 2006-01-23 9:43 PM (#268169)
Subject: About warranty


Joined:
March 2004
Posts: 241

Location: Le Havre (France)		Hello everyone,

I recently bought an Adamas (from 1993) on ebay.
The seller told me it was brand new (never sold) so it should come with the full lifetime warranty.
I received the guitar (which is brand new) a few days ago but there was no warranty card in the case. There was only an invoice (seller is a german shop).
Could I register the guitar in order to get the warranty ?
And if yes, how can I do it ?

Thank's for your help !
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MWoody
Posted 2006-01-23 9:57 PM (#268170 - in reply to #268169)
Subject: Re: About warranty



Joined:
December 2003
Posts: 13984

Location: Upper Left USA		New merchandise
+
Authorized Dealer
+
File the warranty
=
Success

I thought I saw a warranty form online somewhere.
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Jérôme
Posted 2006-01-24 12:26 AM (#268171 - in reply to #268169)
Subject: Re: About warranty



Joined:
March 2004
Posts: 1388

Location: Paris/France		Hi Dude,

The regristration form is here:
WARRANTY REGISTRATION

Unfortunately, this one is only for USA and Canada.
You must contact the seller in Germany.

J ;)
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Francis
Posted 2006-01-24 2:18 AM (#268172 - in reply to #268169)
Subject: Re: About warranty


Joined:
December 2005
Posts: 37

Location: No Town, California		Try sending an email to this address.


kmi@kamanmusic.com


I look and all i found was this...
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Dude
Posted 2006-01-24 2:29 AM (#268173 - in reply to #268169)
Subject: Re: About warranty


Joined:
March 2004
Posts: 241

Location: Le Havre (France)		Hi,

Thank you for your answers.
I contacted the seller but no answer for more than one week...

How do you know if a seller is an authorized dealer ?

Thank's again.
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edzep
Posted 2006-01-24 6:18 AM (#268174 - in reply to #268169)
Subject: Re: About warranty


Joined:
December 2005
Posts: 111

Dude, that's some really old "new old stock." Gnarly!
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Dude
Posted 2006-01-24 2:49 PM (#268175 - in reply to #268169)
Subject: Re: About warranty


Joined:
March 2004
Posts: 241

Location: Le Havre (France)		Yes, it's very old for a new guitar !!!
:)
I've just received an answer from the seller. It is an authorized Ovation's dealer. But he missed the warranty card.
So I've got an authorized dealer, an invoice, and now ?
I'm not living in USA nor Canada...

Did anybody have the same problem ?

Thank's !
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Waskel
Posted 2006-01-24 4:03 PM (#268176 - in reply to #268169)
Subject: Re: About warranty



Joined:
February 2005
Posts: 11840

Location: closely held secret		Dude, contact Ovation in CT. I'm sure they can take care of you.
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Dude
Posted 2006-01-26 9:54 AM (#268177 - in reply to #268169)
Subject: Re: About warranty


Joined:
March 2004
Posts: 241

Location: Le Havre (France)		Special thank's to Francis !
I sent an email to the adress you gave me.
Someone very kind answered me and gave me all the information I needed !
For Europe, you don't need to fullfill a warranty card, the invoice from an authorized dealer is enough.

Thank's again to peopple who helped me !
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