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Contact at Ovation Customer Service

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   Forums Archive -> The Vault: 2006Message format
 
edensharvest
Posted 2006-03-25 3:15 PM (#260601)
Subject: Contact at Ovation Customer Service


Joined:
March 2006
Posts: 1634

Location: Chehalis, Washington
Dave, Al, or anyone else,

Is there a good person to contact at Ovation directly who might be able to find some information for me?

I'm still trying to track down the serial number from my 1869 that was stolen a couple months ago. Unfortunately, I didn't ever record the serial number on anything but the receipt (which was in the case) and I don't have a record of it. Based on knowing all the stats, the year, model, color, and which distributor it was originally sold to, do you think that they can find the serial number so I can report it to the police?
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Slipkid
Posted 2006-03-25 3:36 PM (#260602 - in reply to #260601)
Subject: Re: Contact at Ovation Customer Service



Joined:
September 2003
Posts: 9301

Location: south east Michigan
Ovation customer service will jump through any hoop you ask them to. However I don't think that even they can help you with this one. They just don't have enough information to start with.
That being said, I need to make sure I have all my serial numbers written down somewhere safe.
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Standingovation
Posted 2006-03-25 3:54 PM (#260603 - in reply to #260601)
Subject: Re: Contact at Ovation Customer Service



Joined:
June 2002
Posts: 6202

Location: Phoenix AZ
Did you check with the store where you bought it?
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Jérôme
Posted 2006-03-25 3:56 PM (#260604 - in reply to #260601)
Subject: Re: Contact at Ovation Customer Service



Joined:
March 2004
Posts: 1388

Location: Paris/France
Dave's OFC members serial list page is surely the best place to keep all these information.
More than to be a great reference, www.ovationgallery.com is also very useful.

Thanks Dave. ;)

J :)
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edensharvest
Posted 2006-03-26 12:00 AM (#260605 - in reply to #260601)
Subject: Re: Contact at Ovation Customer Service


Joined:
March 2006
Posts: 1634

Location: Chehalis, Washington
The store I bought it from is no longer open. Actually, come to think of it, they did have a location in Seattle, but I'm not sure if it's still there either.

I did, however, list my other guitars on Dave's site - thanks for the resource! I've learned my lesson.

Do you think that Ovation might keep a record of all serial numbers on guitars produced, so I could at least get a range to work from? I can't imagine that there were that many 1869 CL's in cherry burst sold to distrubutors in Washington state in 1994
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luthier444
Posted 2006-03-27 1:23 PM (#260606 - in reply to #260601)
Subject: Re: Contact at Ovation Customer Service


Joined:
March 2002
Posts: 255

Did you send the warrantee card in???? If you are the original owner and sent the card in then they might have it in the vault of {PAPERS}!!!!
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an4340
Posted 2006-03-27 1:28 PM (#260607 - in reply to #260601)
Subject: Re: Contact at Ovation Customer Service


Joined:
May 2003
Posts: 4389

Location: Capital District, NY, USA Minor Outlying Islands
Comments:
Is the vault on the tour?
Dave's list is great!
Thieves! F'n punks.
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Phil Wong
Posted 2006-05-22 2:51 PM (#260608 - in reply to #260601)
Subject: Re: Contact at Ovation Customer Service


Joined:
June 2003
Posts: 1792

Location: Rego Park, NY,
I have been in contact with John Budny today.
My question to him concerned the possiblity that I may have purchaced an FRG without knowing it.
John was on my request before I could close my e-mail session. I knew from other threads that Ovation customer service was great, top notch, etc. Now I can state from personal experience that this is definitely the case. Thanks to John again.
Phil
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