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Joined:
February 2005
Posts: 1132
Location: Parrish, FL | If there is a computer guru in the house willing to help me out, I could use some suggestions on how to fix dropped internet connections between a Linksys wireless router and a HP Pavillion laptop. The network connect remains at 54Mps with an excellent signal but internet drops out after about 10 minutes only to return 5-10 minutes later for another brief spell.
Anyone? |
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Joined:
December 2004
Posts: 1673
Location: SoCal | What model# is the Linksys?
Did it just start? |
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September 2008
Posts: 42
Location: Crossville, TN | Try the old standby, Reset modem and router and reboot. BUT before you do, is your wireless router password protected? if not check to see if your modem and router is still in action (lights blinking when your connection is not working) you could have a neighbor getting free internet and slowing you down. lol, don't always think the worst, but it never hurts to check. |
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Joined:
February 2005
Posts: 1132
Location: Parrish, FL | Sorry to come to this board with this question. I've been fighting this for a week now and am no closer to resolving the problem.
Noah, it is a Linksys WRT54G.
Yes, it is a new problem and started after a full reformat and rebuild of my desktop and upgrade of my anti virus to Norton 360 V2 (from V1). The laptop is running Norton 360 V1 because I can't get V2 to load. Also, when the internet is working on the laptop it is slow and works somewhat better with FireFox than IE 6.0. I am using the Norton firewall. I tried the MS Win XP firewall without any difference. Both machines are using Win XP, with SP3 on the desktop and SP2 on the laptop. I don't know if the anti virus software is causing the issue or not. I tend to think not, but I really don't know.
CP, the router is now password protected. It had not been up to that point. I have re-configured the router to drop the security with no change in behavior. It is now back to a secured setting. I've been down the reset and reboot path countless times without any difference. (I see that you are just up the road in Crossville. We should try to get together sometime)
As an aside, the desktop is running great w/o any issues and is connected to the router with a ethernet cable. When I connect the laptop with an ethernet cable, it works a lot better, but still drop the internet connection occasionally. It is also slow.
Hope this give you a starting point.
Thanks for the quick response.
Brad |
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Joined:
November 2006
Posts: 3969
| If you just did a full re-install of the OS on the laptop, my first suspicion would be outdated driver(s) for your network cards (both ethernet and wireless, since you're getting dropouts when wired, too). Try updating those drivers. |
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Joined:
December 2001
Posts: 7231
Location: The Great Pacific Northwest | You need to eliminate variables.
One computer, one router, wired. TEST IT. Make sure it holds.
Laptop, router, wired, TEST IT.
Move on from there.. email me your number and I can chat with you on the phone. Every test and check is going to have a tree of possibilities.. much easier to deal with on the phone.
But with any network issue, you have to figure out what works, and search outward from there. |
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December 2004
Posts: 1673
Location: SoCal | Look on the bottom of the WRT54G.
After the model#, what version is it and have you checked for a firmware update? |
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March 2005
Posts: 12759
Location: Boise, Idaho | We weren't getting the connection recently, too. The error message said that a network cable was unplugged. Unplugging the router and plugging it back in used to work. After a neice and nephew came over and couldn't get it to work (nephew is supposedly in the computer business) my wife bought a new Linksys router. I installed it and got the same message, so I pushed in the cables on the back of the computer. It has worked since, so I'm guessing there was nothing wrong with the router. SWMBO's great for the economy. If the car won't start, you buy a new car instead of a new battery. Why repair when you can replace? |
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Joined:
February 2005
Posts: 1132
Location: Parrish, FL | g8r,
The desktop has the rebuild. I haven't done anything to the laptop.
Miles,
PM to follow. I was just informed by my daughter that she needs the desktop for homework, so this may have to wait a bit.
Brad |
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Joined:
February 2005
Posts: 1132
Location: Parrish, FL | Noah,
The firmware is V8. I tried to update to the latest, but I get an error, unable to work with a binary file. I haven't made the time find the right utility to handle the file. I'm afraid of downloading some utility that contains malware and making the problems even worse.
Blues |
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April 2004
Posts: 13303
Location: Latitude 39.56819, Longitude -105.080066 | Who is the provider?
There has been a lot of discussion on the net about Comcast dropping the signal with regularity. This is really pissing people off as it has been suggested that Comcast is doing it intentionally. |
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Joined:
February 2005
Posts: 1132
Location: Parrish, FL | You guessed it, it is ComCast. I'm not having problems with the other computer though.
Blues |
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Joined:
December 2004
Posts: 1673
Location: SoCal | Originally posted by BluesSailor:
Noah,
The firmware is V8. I tried to update to the latest, but I get an error, unable to work with a binary file. I haven't made the time find the right utility to handle the file. I'm afraid of downloading some utility that contains malware and making the problems even worse.
Blues "ver.8" on the bottom next to the model# denotes hardware version.
Then you log on to your WRT54G to see its current firmware version.
The download section at Linksys.com will tell you the latest firmware available.
To upgrade your firmware, save the correct download to your hard drive. The Upgrade Firmware option in your WRT54G's Admin Menu drives the upgrade process. It will ask you where you saved the .bin file to.
We found that regardless of current firmware, high-throughput and large file downloads caused the Linksys router to lock-up, disconnect from the net, reset itself. We now use a different router/DHCP server.
The first thing I do is look at the cable modem's log to see if the modem or provider is the culprit.
Work with Miles, he'll get you going. |
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Joined:
September 2008
Posts: 58
Location: Just outside Dallas, TX | OK... Time to chime in... I work for a Networking Gear Manufacturer... so take what I put here with a grain of salt :D
Check the AP to see what level of encryption you are running - WEP, WPA etc-... then look at the re-Key timeout -time in which PC must re-negotiate a new Encryption key-... if it is relatively short -< 10 mins you need to change it to more like 3 hours...
Also IF you are running WEP, I have seen PCs -newer ones- take 4 mins just to connect as they prefer a negotiated Key ...
If this was all greek... e-mail me and I'll try to help |
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OT: Help! laptop keeps dropping wireless connection
