| ||
The Ovation Fan Club | ||
| ||
Random quote: "One good thing about music, when it hits you, you feel no pain." - Bob Marley |
Questions regarding Craftsmanship
| View previous thread :: View next thread | |
Forums Archive -> The Vault: 2002-2003 | Message format |
Legend-LX-Fan |
| ||
Joined: November 2002 Posts: 1196 Location: Lafayette, Louisiana | Steve. I can assure you that had your guitar been brand new as listed, you would be in love with it already. Your is a FRG guitar, so it had or has it's problems. I think what is kind of bugging some of the members in the club is that you are judging the quality of Ovations by your one bad apple. I have had the fortune of owning some wonderful Ovation guitars, and every one was first rate quality. I am sorry that your first encounter with an Ovation has put you in this situation, but Ovations are very well made guitars. I was lucky enough to pick up a Custom Legend model made in 1979 a few weeks ago. It is built like a tank, and plays like the day it was made. I just hope you can resolve your problem, and become an Ovation fan like we all are. | ||
alpep |
| ||
Joined: December 2001 Posts: 10581 Location: NJ | I will put a fork it in at from my perspective. I tried to offer some suggestions and alternatives and I get beat up. no more. If you cannot ascertain that there would be a difference between first quality and a refurb then this discourse is pointless. enjoy your guitar!!! | ||
Paul Templeman |
| ||
Joined: February 2002 Posts: 5750 Location: Scotland | Steve, the listing states the guitar is brand new, with full warranty, nowhere does it state FRG. I would be unhappy if I'd received a FRG regardless of it's condition when I was expecting a first-quality guitar. The problem here is not with the manufacturer, or for that matter the advice or opinions you have received from board members who were merely trying to be helpful. You need to take this up with the vendor, and as you are obviously unhappy I'd seriously consider sending it back. | ||
SteveL778 |
| ||
Joined: November 2003 Posts: 53 Location: Canada | Thank you again to all who have replied. I hope I didn't rustle too many feathers on the board. My definition of a FRG must be incorrect. Basically I thought that the difference in a 1st and a 2nd is that the 2nd took multiple attempts in construction to become a 1st. I have still not confirmed the warranty period for a FRG and what is contained within this period. Anyone know the terms? | ||
alpep |
| ||
Joined: December 2001 Posts: 10581 Location: NJ | <<>> the reason why I put the fork in it. good luck. | ||
Paul Templeman |
| ||
Joined: February 2002 Posts: 5750 Location: Scotland | Steve, a second can not "become a first" Here's the difference, as I understand it, and please Al or anyone else who knows better, correct me if I'm wrong. A factory second is a new guitar which has acquired a cosmetic flaw in production and can not as a result be sold as "perfect" These guitars do not have structural problems, and sell at a reduced price with a limited rather than lifetime warranty. They will be marked clearly with a "2". As far as I know production guitars with structural problems are destroyed. FRG guitars may have had structural problems and possibly cosmetic problems but the fact that they are "factory reconditioned" means any these have have been corrected "AT THE FACTORY". As a result they are near as damn as good as a first-quality instrument but can be sold considerably cheaper, again with a limited warranty. Any vendor selling seconds or FRG's without informing buyers is a snake. | ||
SteveL778 |
| ||
Joined: November 2003 Posts: 53 Location: Canada | Thank you very much Paul. Your explanation between factory 2nds and FRG's is very helpful. My guitar does not have a "2" stamped on it anywhere, it contains a sticker on the inside of the bowl that says "FRG". So it is correct to assume that my FRG should have no flaws of any kind, it must have "slipped" past the manufacture. Again, I talked to Kim and he really sounded like a genuine guy. I have all the confidence in the world that he will correct my problem after the Christmas season. Does anyone know the exact time periods for a FRG unit? Thank you again ;) | ||
Legend-LX-Fan |
| ||
Joined: November 2002 Posts: 1196 Location: Lafayette, Louisiana | Steve, Kim Keller is the best at what he does. The Ovation service department will make your guitar right. They did a wonders on an old Custom Balladeer that I have. Get your guitar to the factory, and Kim will see that it is done right. | ||
Paul Templeman |
| ||
Joined: February 2002 Posts: 5750 Location: Scotland | Steve, it is not correct to assume anything about individual instruments, but I personally would be happy with about 85% from an FRG. I could make a point about expectation versus price paid, but that goes back to your beef with the seller. My '68 Deluxe Balladeer is clearly stamped with a "2" but it's one of the best sounding instruments I own. I will also tell you that in an industry full of flakes & fuckwits, Kim Keller, John Budny & the rest of the Ovation customer service team shine above them like a beacon | ||
alpep |
| ||
Joined: December 2001 Posts: 10581 Location: NJ | I am not aware of the official company policy regarding FRG and 2nds. this would be good to find out. The bottom line is you were lead to belive you were getting a first quality instrument not a frg or 2nd. | ||
Ralph |
| ||
Joined: January 2003 Posts: 105 Location: San Francisco, CA | "... Any vendor selling seconds or FRG's without informing buyers is a snake." Paul T, 100% agree with you. Not sure if Al would agree :D Al, who is that snake that did not mention "factory second" when he sold seconds on eBay :D :D :D :D :D :D :D | ||
Paul Templeman |
| ||
Joined: February 2002 Posts: 5750 Location: Scotland | "Ralph" or whoever the hell you are, your post strikes me as dangerously close to libel, & if you have even a shred of decency you will delete it. | ||
WAOvation |
| ||
Joined: October 2003 Posts: 44 Location: Richland, Washington | Paul T, your statement is correct. It appears that this individual has some sort of personal rub with a reliable vendor who sponsors this web site. These sorts of negative attacks on this BB are not appropriate or helpful. I’ve had personal business dealings with Al P. (recently purchased a brand new O from him) and he is the most honest and reliable dealer in musical instruments I’ve met in 30+ years. | ||
alpep |
| ||
Joined: December 2001 Posts: 10581 Location: NJ | I have contacted "ralph" via private e mail. I asked if we could resolve any problems and primarily if he could tell me what these problems are. I have not got a response. I stand by my record on e bay and via the internet of my business. If there is a legitimate complaint about me I have no problem with anyone airing it anywhere. Accusations of fraud are another thing. There has been instances of someone emailing my e bay customers telling them not to buy from me. Perhaps you know something about that? | ||
Lightfoot |
| ||
Joined: October 2002 Posts: 73 Location: out there | Mr Templeman, It would appear that Mr "Ralph" will not answer you. Could he be the same hamptonless berk who we've thankfully not heard from in a long time? His comment was well out of order. | ||
Paul Templeman |
| ||
Joined: February 2002 Posts: 5750 Location: Scotland | Lightfoot, top-notch use of the old rhyming-slang dear boy. I would vouchsafe that the bounder is indeed "wick-less" and as you also alluded to, a total cu*t. | ||
Jump to page : 1 2 Now viewing page 2 [25 messages per page] |
Search this forum Printer friendly version E-mail a link to this thread |
This message board and website is not sponsored or affiliated with Ovation® Guitars in any way. | |
(Delete all cookies set by this site) | |