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Location: Latitude 39.56819, Longitude -105.080066 | Not just an Adamas AFG....but a Limited Edition Adamas. That's what cranks me up! |
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Posts: 6197
Location: Phoenix AZ | Can you guys with problem U681's please post pictures of the defects? I'd love to see what this stuff really looks like. Dave |
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Posts: 474
Location: Anchorage, Alaska | I'll shoot a few digital images in the next few days and post them. I might send a few to customer service to get their take on these flaws. Again, I am a bit torn as to send it back. This guitar feels, and sounds wonderful! |
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Posts: 14127
Location: 6 String Ranch | I played one of these today and it seemed fine. Neck wasn't big enough for me so I put it back. Other than that, a nice guitar. |
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Location: Lafayette, Louisiana | Has anyone given Kim or John a call at the factory and talked about these problems? I would like to hear what they have to say about them. |
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Location: SoCal | Take a look at the early posts - then, it was just a quality control problem and everyone was kind...now, it may be developing into a public relations problem. Posts are becoming more specific.
I know that Ovation is aware of it - I sent Bruce's photos to Kim.
I was disappointed, but not too upset with the small stuff (small amount of excess glue on the top, couple of marks on the top of the binding that looked like nicks but were smooth, small cut in the binding where the neck meets the bowl on the tenor side, small pits in the top of the headstock, etc.) Guess I had played it with a long sleeve shirt...tonight wearing a short sleeve shirt - a small cut in the binding where the arm rests - rough.
All of this I can ignore or clean up myself - buff the binding, wood putty in the small cut, black magic marker, solvent to remove the excess glue, etc. Too bad I have to.
As I see it, the factory wouldn't be able to repair the problems on my guitar without a major effort.
I expected the same quality that I have seen in five of the 30th Anniv CL, the two 1777LX, and the 2005 Collector's. All of these were made during the LX effort (2004-2005.)
Is it worth the money I spent? Yes and more. However, every Ovation or Adamas is.
As I said, the silence from the factory could turn this into a problem. Really doubt if these guitars could have been sold in Japan. |
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Location: Latitude 39.56819, Longitude -105.080066 | We have been led to believe that they are following this thread. |
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Location: SoCal | so, they cringe a little...
and??
the silence to the buyers that showed faith is what any public relations pro would tell you can become a nightmare.
for most of us, we can't go to NAMM to check out the new models. we can't go to a guitar store to check out the guitar before buying. that is a lot of faith on our part.
not our fault that we are forced to buy before try...limited placement is a function of the company.
what happens when we lose that faith? |
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Location: Latitude 39.56819, Longitude -105.080066 | Well, for me personally, the new Taylor T5 is starting to look a lot more interesting than the OFC guitar or the #47 re-issue. |
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Location: SoCal | don't know if I would go that far :eek: |
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Location: Latitude 39.56819, Longitude -105.080066 | :D :cool: :D |
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Location: 6 String Ranch | wash your mouth out with soap! |
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Location: SoCal | Originally posted by Tony Calman:
Take a look at the early posts - then, it was just a quality control problem and everyone was kind... ...the silence from the factory could turn this into a problem. In my opinion, the silence from the factory is turning this issue into a mob action.
The OFC has always been the Factory’s advocate.
Please guys, posting pictures publicly is not a productive thing to do.
Sure, the silence from the Factory is pissing me off.
The U681T was going to be our first Adamas. This has not been an enjoyable experience.
aLeX is my Ovation Dealer and he said he would take care of it.
The Mothership should have immediately stepped up to the plate, retrieved the escapee from the QC Dungeon and told me what to expect.
Instead, aLeX is in the middle of a situation he did not create and has to rely on others to correct.
The “others” have to work within the constraints of their System.
Their System appears not to care about the future of the relationship that aLeX and I have. |
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Location: Phoenix AZ | If I was Kaman/Ovation I would feel no obligation to post or respond to this topic on this board. Nothing good would come of it. Kaman does not sell to you (us), they sell to the dealers. As bad as I feel for Al in all this mess (or any other dealer), the communication has to go through the dealer.
The fault of Ovation (IMHO) is failing to realize that these types of guitars are going in very high percentages to their most avid, and demanding, fans here at the OFC. And naturally we're going to go over them like a lice comb on a refugee.
The best thing you can probably do is let the dealer network handle the problem and I'm sure it will get resolved to everyones satisfaction. If this experience has left a bad taste in your mouth, unfortunately that's the fall out of business decisions made way up the chain. In the end, the customer always has the final word. |
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Location: SoCal | If this board didn't exist and there were problems with a specific series of guitars, the people who bought those guitars would take them back to the dealer, the dealer would go thru Ovation, and the guitars would be repaired. That's what should happen here. Al is the point man. He'll work with Ovation to get the problem resolved. I, personally, have faith in both Al and Ovation on this matter.
Nobody at Ovation, per company policy, can post on this board reagarding this matter. They just can't, so don't expect it.
You guys are all my friends, but it sounds like everybody here has become a bit spoiled in regard to the relationship we have had over the last 3 years with Ovation. Everybody needs to stop and take a deep breath and calm down. This will all get resolved. It hasn't been an ongoing problem for months or years. It's been about 1 1/2 weeks. Is Al refusing to take people's phone calls? Is Ovation refusing to do anything about the guitars? No. The process is moving forward.
Just understand that the people at Ovation can't post on the board regarding this issue.
The sky isn't falling and the world isn't coming to an end (at least not so far today, but hey, the day is still young). So let's stay calm. |
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Location: Phoenix AZ | Friend or no friend, there's NO WAY Moody just wrote that previous post. Logical, cohesive, well thought out, proper punctuation, just the right number of big words. No way that was the Moody that I know .... |
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Location: SoCal | I can't even respond to this. It's true. I got my 13 year old daughter to write it for me --- we stayed up all night working on it. |
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Location: Upper Left USA | Dave,
I have been spending a lot of time conversing with Paul lately. Maybe some of my eloquence has worn off.
Thank you Paul for what you have said. I have stayed out of this topic because I didn't toss any money in on a reissue or Collector's (yet). But the topic has grown claws where it needs a handshake instead. Come June, at the Factory Tour this should be a past event and not a "Jerry Springer" show.
This is your extended Family. |
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Location: SoCal | I think maybe Woodrow is right. I do talk gooder now then I used to. |
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Posts: 795
Location: Texas | If I bought a brand new Gibson or Martin or Ovation on the mail for top dollar, and if the guitar had any flaws, I would return it and demand a no flaws replacement immediatelly or my money back.
Wait till they fix it?, why? how long will that take? Are they going to return my money until they fix it and I can have it again?
What about if I saved for years and it was my only guitar? or if I am going to use it to record now? Or if I want to take it on a trip now?
You dont buy a brand new guitar to return it to the factory to get it fixed because it has flaws! It is new! and new means better than mint. Otherwise you buy used, and know what to expect.
If it was only a couple of bucks, well you can't complain too much, but a top dollar brand new one means new condition, and this is unacceptable.
The fact that this is a limited edition should make it an even more perfect that the stock line.
Check out all the collectable limited edition items out there from Franklin Mint and companys like that, or the Martin vintage series guitars.
Now, YOU are responsable to inspect your brand new instrument as soon as you get it and decide to either live with it as is or to immediatelly contact the dealer about returning it for a replacement OR GETTING YOUR MONEY BACK.
But to think that you just bought it and will someday return it to the factory so they can clean up the flaws, on a brand new guitar is ridiculous.
This is very surprising from Ovation. Who is in charge?
Just one last thing, the only brand new guitars I would buy are custom orders, otherwise.....buy used.
Blind Lemon Parker
www.sergiolara.com |
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Location: Latitude 39.56819, Longitude -105.080066 | Paul,, Michael, etc,
Everybody needs to stop and take a deep breath and calm down.
But the topic has grown claws where it needs a handshake instead.
Maybe I have missed something here. I have not seen any "excitable" posts or "claws" extended.
Considering we spent close to 2 grand, I would say everyone has been extremely civilized and the comments have been on topic and to the point.
If our publically vented frustrations makes Ovation lose face or sales because of our concerns and comments, that is an issue that they must address.
I feel that things will be made right. Al has contacted me as I am sure he has contacted others, but just because things are moving along behind the scenes, it doesn't mean this issue should disappear.
How many other U681t have been sold to non OFC members who look at their expensive guitar and wonder if this is typical Ovation quality....or just send it back to dealer and buy something else. |
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Location: Texas | And my wife just told me to add:
That whoever is in charge of Quality Control for these particular limited edition Adamas model needs to be fired, immediately!
Blind Lemon Parker
www.sergiolara.com |
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Location: closely held secret | Ok, that was maybe just a little excitable. With claws somewhat extended... :eek: |
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April 2004
Posts: 13303
Location: Latitude 39.56819, Longitude -105.080066 | and coming from a professional who knows what a good/great guitar should both look and sound like! |
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Posts: 1300
Location: Madison, Wisconsin | I'm kind of waiting for Al's stock of "seconds" to show up at greatly reduced prices. Instead of FRG's they will probably be known as FFU's |
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UPS JUST DELIVERED...
