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Posts: 1116
Location: Keller, TX | I currently have the current lesson set as Acoustic. Course:undefined, Lesson:undefined. I know there are currently no lessons with this course.
When I try to delete the primary course (Acoustic), I get an error stating that "The primary course cannot be deleted. You can change the primary course by clicking Change button."
When I try to change the primary course, I get the following errors. "Cannot find the start point course[-1] in the curriculum[1277]." After I click on OK, I get "Currently there are no lessons available for this course, please make another selection." After selecting OK, I only get the following options: Instrument (keyboard,guitar) and style (rock, blues, jazz). Whenever I try to change to any of these courses I get an error stating "The selected course alreay exists. Please choose another style and/or instrument." I have tried all combinations.
When I try to add a course to the current course, I am given all the options for insturment (Guitar, Keyboard) and Style (Blues, Jazz, Absolute Beginner, Classical, Rock, Acoustic, FingerStyle, Chop Shop, Slide, Theory, Bending, Holiday). I can select any course and "Click to load selection." This will load the course, but I now have to select a teacher. When I click on "Select Teacher" I get a dialog stating "Are you ready to select a teacher?" When I click on yes, I get the "PLease wait...... Loading Information..." screen with the blue advancing bar, and it hangs there.
I can change the primary course by going thru the "My Account-Account Info-Profile Information menu. This accepts the new primary lesson. I can change this to whatever I want. However, when I go to "My Lessons" it still has Acoustic listed as the primary lesson.
I went thru the tech support chat system. They had me re-try everything I have already tried multiple times. THen the finally said that I had to go back thru the "Discover WSL" from the very beginning. Did that. Didn't work.
I have tried to uninstall shockwave and Quicktime, then re-install both. I have tried this in both IE and Firefox. I have deleted the cookie left on my computer by workshoplive. Nothing helps. :mad:
Any ideas? |
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April 2004
Posts: 13303
Location: Latitude 39.56819, Longitude -105.080066 | Maybe have them cancel your account and then sign back up. |
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November 2002
Posts: 1300
Location: Madison, Wisconsin | Sounds like a "cosmic radiation" problem.I actually had a Packard Bell tech tell me that once. I agree with Stephen. They need to delete your account and start over and be sure to delete your cookies again. |
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December 2004
Posts: 1116
Location: Keller, TX | Here is the response from WSL:
It looks like you have stumbled upon three different issues here:
Changing the Primary Course, which results in an error. This error only seems to happen when the Acoustic course was selected as the Primary course.
In addition to the above, a bug in the code causes the second issue about only seeing rock, blues, and jazz in the selection, which is followed by the message “…course is already selected…”.
After clicking on Add Course and making a style and skill selection, the Select Teacher button results in a looping Wait…Loading… screen. This is an issue that is site wide and happened last night.
The first and second issue seems to be related to having Acoustic selected as the primary course. This problem has been passed on to the developers for research. The work around for now is to Add a new course, which is now possible again, because we have already addressed issue number three above.
On behalf of the WorkshopLive team, I sincerely apologize for the inconvenience. We are working diligently to resolve the problems with the acoustic course and will notify you when that has been fixed.
Best regards,
Jonas
Customer Support
WorkshopLive
I'll try it again tonight and let y'all know. |
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Posts: 11840
Location: closely held secret | This is a beta site, right? :rolleyes: |
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Posts: 13996
Location: Upper Left USA | Beta get a faster PC! |
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Posts: 2850
Location: Midland, MI | It's supposed to be live, not beta. Unless they're charging $199/year to beta test their site. I'm unable to get the 'chord finder' working. Not that I need it, as I've got a 'big ol book o chords' right here. But... |
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February 2005
Posts: 11840
Location: closely held secret | Originally posted by cruster:
It's supposed to be live, not beta. Unless they're charging $199/year to beta test their site. ...and why should thiers be different than any other website? Really, it's a pretty ambitious site. There's bound to be circumstances they haven't tested for. |
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Location: Latitude 39.56819, Longitude -105.080066 | Cruster, what happens to you when you try the "chord finder"? |
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November 2003
Posts: 11039
Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub | Comments from WorkShopLive addressing my question about the lack of Acoustic Guitar instruction:
"Currently on our site there are 30 fingerstyle lessons. You will also find alternate tunings lessons about topics such as DADGAD and harp scales within the Chop Shop course, and about half of the Absolute Beginner curriculum is acoustic guitar.
A complete 200-lesson acoustic guitar curriculum is in development, with about 60 lessons already filmed. Music engraving and animation is in progress, and we expect the lessons will begin to appear in the coming weeks.
We’re very sorry that all of the full curriculums could not be ready for launch, but it’s a very time-intensive process and we want to deliver a great product. Check out the Chop Shop and Fingerstyle lessons and see if there’s anything there for you.
Thanks so much for your support of WorkshopLive." |
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Posts: 2850
Location: Midland, MI | Originally posted by Waskel:
...and why should thiers be different than any other website? Really, it's a pretty ambitious site. There's bound to be circumstances they haven't tested for. I would agree with your sentiment if you modify "any other website" to "any other website that charges for access." Workshoplive.com is not just like "any other" website, it is like "any other website that charges for content."
The OFC, for instance, does not charge (although we are welcome to support the site, which I have done), and so when there are technical difficulties, there is a significantly different reaction than if Miles and Al charged us to come here and impress each other with our wit (which, lame as it is, is all I have to offer, as my playing sux...and my wit isn't much better).
Having worked in this industry for far too long, I know all about the ambitiousness (is that a word?) of the site, believe me. It is a huge undertaking and if they can pull it off...nay, when they pull it off (because I have every belief that they will)...I think it will significantly change the way some people learn instruments. Especially if they can get some teacher-student interaction going.
That being said, they opened the doors with test content in the message board, they apparently haven't run a complete suite of regression tests against the site (there shouldn't be any circumstances they haven't planned for...there are a finite number of combinations of courses, for instance), and not having any way to interact with the teachers is disappointing. That they are charging not insignificant (yet hardly exorbitant) dollars for access to it raises the level of expectation for what the student is going to get.
Are they working on it? I assume so. Other than posting a couple of notes in one of the message boards (which aren't nearly as nice as what is offered here), I haven't contacted customer support so I don't know for sure. And yes, that means I'm not that concerned about it. I've pissed away (can I say that)far more than $200 for far less, believe me (if you don't, just ask my wife).
I'm sure they'll get it all straightened out. I still don't think charging for beta testers is cool, but they're not the first (nor will they be the last) to do so. Besides, they've already got my money. What am I gonna do? Complain? ;) |
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Location: Latitude 39.56819, Longitude -105.080066 | Maybe they will give all of us "charter beta testers" a few extra months for free down the road! |
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Posts: 1116
Location: Keller, TX | I would agree that the site *should* be much more stable than it is. I get crashes/lockups all the time forcing me to close and reopen the browser, re-login, then search for the lesson I was on. You see what I have had to do in the last week just to get it to work.
HOWEVER, for the $60 I paid for three months, I have learned more than I have learned before paying much more for lessons. PLUS, I can do it at 2 AM if I want.
Does it have problems? A resounding yes. Is it annoying? Yes too. Is it worth it? For me, it is. |
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January 2002
Posts: 386
Location: nyc area | I'm the guy who submitted the site to all here... I saw the workshop live people today at NAMM, and they are all aware and concerned about the problems some are having... I ask your patience the content is constantly being loaded...I really appreciate all your patronage and feel responsible to the OFC... im 75% sure workshop live will be sending at least one teacher the OFC day at the factory do give lessons with me.. They really are good people who care deeply for the customer... |
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December 2004
Posts: 1116
Location: Keller, TX | Looking forward to the tour. As I said above, I think that it is worth what I paid. I got a quick response from tech support (e-mail) despite having run thru the hired help (read: useless) telephone support team.
I believe they will get it right. Just not quite there yet. |
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Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub | Thanks, Matt.
....Really. |
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February 2005
Posts: 11840
Location: closely held secret | Originally posted by cruster:
I would agree with your sentiment if you modify "any other website" to "any other website that charges for access." Consider it modified, Crusty. I thought of saying it that way, but it sounded even worse.
they apparently haven't run a complete suite of regression tests against the site (there shouldn't be any circumstances they haven't planned for...there are a finite number of combinations of courses, for instance) True, but we both know the difficulty of achieving 'idiot-proof' (honestly, no slam intended to anyone here!). Seems like no matter how much testing you do, someone finds a way to do something you never thought of... but it sounds like your problems are much more basic than that.
I have a poster on my office wall of "Laws of Computing". One of them is "Half of all bugs will be discovered after testing". :mad:
My favorite is, "Never hire a programmer who can communicate with people". :D |
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Posts: 12759
Location: Boise, Idaho | Originally posted by Waskel:
My favorite is, "Never hire a programmer who can communicate with people". :D [/QB] Not much chance of that happening. |
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Posts: 2850
Location: Midland, MI | Originally posted by Mark in Boise:
Originally posted by Waskel:
My favorite is, "Never hire a programmer who can communicate with people". :D Not much chance of that happening. [/QB] |
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Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub |  |
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Location: Latitude 39.56819, Longitude -105.080066 | Nice post Jeffrey. |
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February 2005
Posts: 11840
Location: closely held secret | Originally posted by cruster:
Originally posted by Mark in Boise:
Originally posted by Waskel:
My favorite is, "Never hire a programmer who can communicate with people". :D Not much chance of that happening. |
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December 2004
Posts: 1116
Location: Keller, TX | True, but we both know the difficulty of achieving 'idiot-proof' (honestly, no slam intended to anyone here!). Seems like no matter how much testing you do, someone finds a way to do something you never thought of...
Seems like there could have been more/better pre-release testing. I was given the option to select Acoustic/jazz/blues/rock/etc as my primary. I selected acoustic because it was offered. Now I can't access or change that course. If you don't have an acoustic course and it creates an error if it is selected, don't offer it. |
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March 2005
Posts: 12759
Location: Boise, Idaho | Jeff,
I tried to call your robot to arrange for the golf recreation, but I couldn't get my unit to operate the cell phone. |
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Posts: 17
Location: Oakville Ontario Canada | ttenn,
I'm with you, having lots of problems, but I have learned alot.
Hope it improves shortly.
Cheers |
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Workshoplive Problems
