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Joined:
July 2004
Posts: 338
Location: Omaha | My L777 has been shipped back to the mothership for neck fixin' (actually finger board); is there a name and number of someone I could call to personally ask what they're going to do to fix it (since it's been back there once before for this same issue - cracks in the ebony fingerboard)?
Thanks; any other pointers from your experiences dealing with the home team would be appreciated as well. |
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Joined:
November 2003
Posts: 11039
Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub | First of all, shame on you for not knowing, after 300+ posts, who to talk with in customer service ;)
Second, KimKeller or John Budny
Finally, tell them what you want and what your worried about and then let them do the good work they do... |
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Joined:
July 2004
Posts: 338
Location: Omaha | Thanks, Jeff; I'd heard the names, just wasn't sure...
...I'll check the Ovation website for the phone number... |
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Joined:
December 2003
Posts: 1071
Location: Carle Place, NY | The best way to contact Kim is by email:
kkeller-kmc@kaman.com |
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Joined:
July 2004
Posts: 338
Location: Omaha | Thank you, Jailhouse!
Now that's what I call service!
:cool: |
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Who ya gonna call...?
