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May 2008
Posts: 4996
Location: Phoenix AZ | Has anyone emailed a question to "service@ideaguitar dot com" and actually gotten an answer ???
The website clearly says email to this address with questions. In the last month I've sent 4 legitimate questions and not a single freaking one of them answered. Even an "I don't know" would have been appreciated. Why give the illusion of support if in fact there is none?
These sort of things really piss me off because they are so easy to fix.
Toby |
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Joined:
September 2003
Posts: 9301
Location: south east Michigan | Frustrating to say the least.
And in another thread I just speculated how nice it would be to have someone from the factory available to answer technical or historical questions.
Fat chance of that, eh? |
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December 2006
Posts: 6268
Location: Florida Central Gulf Coast | ... another 'ball' dropped... |
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August 2002
Posts: 8307
Location: Tennessee | Maybe they're still all asleep over in India? |
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June 2003
Posts: 1792
Location: Rego Park, NY, | Did you try to e-mail Darren? |
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March 2002
Posts: 14842
Location: NJ | I don't think I'd do that . . . |
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May 2008
Posts: 4996
Location: Phoenix AZ | By hook or by crook I'll get answers, that's not the point. The issue is that in the "Getting Started" guide that ships with every unit it tells you where to ask your questions. Why bother, if there's nobody at the other end of the email address.
Hell, they'd be better off directing that email address right here to the OFC and let folks ask their questions here. They'd get plenty of immediate answers.
I just worry that they're trying to sell these things out of Best Buy as the "cool xmas gadget". Can you imagine the hell that could o break loose when the Dad who can't even assemble the xmas eve bicycle has to deal with this little gadget? The iDEA itself is SOOOO cool, but the user support has a good chance of turning into a PR nightmare if nobody answers that email address.
Toby |
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Joined:
June 2006
Posts: 7307
Location: South of most, North of few | Maybe it's all a big hoax perpetrated by "THE MAN" Why don't you just ask Beal, he should know ALL about these... :D |
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Joined:
December 2004
Posts: 1673
Location: SoCal | Born Out of Necessity... www.ideafordummies.com |
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December 2003
Posts: 13987
Location: Upper Left USA | Can I file this with the "8 Part" Podcast on the VXT? I've only been able to download 4 of them... |
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Joined:
October 2002
Posts: 170
Location: The Shop | Half You guys already know more than the people at the factory! I have been there 17 yrs. Some of the stuff you guys know I have never even heard of before! We could use you for technical and historical info. |
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Joined:
November 2005
Posts: 4827
Location: Campbell River, British Columbia | That's why the term 'fan' is derived from 'fanatic.'
You just don't want to meet some of these guys outside your brownstone...
"Mr. Keller! Mr. Keller! Would you sign my '81 Collectors edition?" |
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Joined:
February 2005
Posts: 11840
Location: closely held secret | Originally posted by fillhixx:
"Mr. Keller! Mr. Keller! Would you sign my '81 Collectors edition?" He would have to say no... after he stopped laughing. |
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September 2006
Posts: 10777
Location: Keepin' It Weird in Portland, OR | Thanx for the compliment, cms-man...
I earlier asked Mr. Budny about the iDea...
He gave me some info, but told me that they didn't even have one at the Office.
I guess we are all learning by doing.
Once we, at the OFC, get enough information they will print it in the iDea manual. :p
[I guess we are the 'Beta' test group... Still waiting for the OPi-2...] |
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August 2002
Posts: 8307
Location: Tennessee | 
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September 2006
Posts: 10777
Location: Keepin' It Weird in Portland, OR | I just wanted to say this....
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June 2006
Posts: 7307
Location: South of most, North of few | Cool OMA. BTW, I received the Zoom today, but haven't had a chance to play around with it yet. Thanks! Waiting on the Viper to show first. |
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September 2006
Posts: 10777
Location: Keepin' It Weird in Portland, OR | Woody is sending me TWO Vipers... But I only get to keep one. (How frikkin cool is THAT!?)
Yeah... it will probably take me a while to figger-out how to use the iDea.
I just plugged-it into the nearest T, listened to the intro, and did some 12-Bar Blues in A minor.
But it didn't tape my intro to Wish You Were Here...
Guess I better buzz over to U-Tube and watch the demo again, huh? |
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Joined:
December 2003
Posts: 13987
Location: Upper Left USA | Yup, the boy from Portland wanted to see what a Viper was like so while I take the Stihl to the Ultra's saddle area he gets to choose between a Retro and a Stock Viper. Whichever one is deemed the lesser will go out for sale... unless he listens to Beal and "gets both"!
AJ - one of these is yours so consider sold, kind of.
To stay on topic - would you spend the same amount on a Solidbody mountable "iDea" thingy if there was one? |
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Joined:
August 2002
Posts: 8307
Location: Tennessee | A box from Al landed at CasaBobbo today with the iDea guitar in it. I won't be back to the hacienda until Saturday, and the Pebbley One will arrive from his own version of Siberia a few hours in advance of me. I suspect he'll be able to open the Idea AnswerMan service within hours of getting the box open. I'm thinking it'll be a fish-to-water kind of deal with him and the preamp. The right generation and all ... |
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Joined:
August 2002
Posts: 8307
Location: Tennessee | Originally posted by MWoody:
To stay on topic - would you spend the same amount on a Solidbody mountable "iDea" thingy if there was one? It ought to go on the VXT. That'd be really fun with the looper, and especially cool if they could get the VIP images in there too. |
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Joined:
September 2006
Posts: 10777
Location: Keepin' It Weird in Portland, OR | Originally posted by MWoody:
To stay on topic - would you spend the same amount on a Solidbody mountable "iDea" thingy if there was one? Just mount it on the body like this?
One of these days I have to learn how to 'photoshop' stuff... |
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December 2004
Posts: 2150
Location: Orlando, FL | A mountable unit would be good for those guitars where you can't just replace a preamp...
Like this one.
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December 2003
Posts: 13987
Location: Upper Left USA | LOL x 2!
The Nintendo Viper ended up in Ireland btw. |
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