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Posts: 10777
Location: Keepin' It Weird in Portland, OR | Well, they denied my claim and sent the guitar back to FedEx/Kinko's... and didn't even tell me about it!
    
Apparently the only thing that was holding the head on in the photos that Jack sent me was the trc, but that ain't happening no more.
 
So now that I got it back, I gotta figure-out what I am gonna do about this. |
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Location: Florida Central Gulf Coast | Those pics makes my stomach ache! |
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Location: south east Michigan | They probably look at the sturdy hardshell case and think that it would be impossible for that kind of damage to happen. |
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March 2006
Posts: 186
Location: The State of Hockey | Why did they deny the claim? What was their reason? |
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Posts: 2711
Location: Vernon CT | Damn, I don't even know what to say to you!!
That hurts bad just looking at it. |
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September 2006
Posts: 10777
Location: Keepin' It Weird in Portland, OR | Originally posted by couchflyer:
Why did they deny the claim? What was their reason? Naw... They didn't even tell me that they had shipped it to the Kinko's place. I found that out through repeated emails. And they did not send it back to me, they sent it to the Kinko's with no instructions to send it to me.
Like Brad said... I was explaining to the dude at the store (who has shipped a dozen guitars for me) that all you gotta do is Drop the thing to break it. You don't have to smash it.
And yeah, the box Was screwed-up. It was a used box, but it has new dents and tears in it.
Pretty much I am screwed, and out a bunch of money. (the original cost, shipping, refund, ebay costs, lost and gray hair)
I imagine that I could appeal but is it worth the headache?
I may just try to fix it. Or just sell the Grovers and the case...
I don't know :confused: |
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October 2005
Posts: 4081
Location: Utah | You should contact the claims manager. Explain to him that 6340 guitarists are members of the OFC, and you will be sure to let them all know not to ship via FedEx due to their refusal to honor legitimate damage claims. Send him a a link to this thread and your original on this event. |
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September 2006
Posts: 10777
Location: Keepin' It Weird in Portland, OR | So... If I just stick it back together it looks like this...
 
So, whatcha think...
Elmer's Carpenter's Wood Glue or
Fix-All Adhesive by the Super Glue corporation?
[that's what I've got laying around in the drawer with all the strings and stuff] :rolleyes:
Or should I go buy some Gorilla Glue or something more professional?
Also... 6430 OFC'ers already hate UPS, who we gonna ship with? |
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March 2006
Posts: 186
Location: The State of Hockey | Well if a claim has been filed they have procedures to follow that the state mandates. I know that a loss over a specific dollar amount, shippers have an inland marine policy that will kick in for coverage. That is contracted and covered with an insurance company. I would go online to Fed Ex and go to Claims Resolution tab under Manage. Fed Ex needs to go through the proper claim procedures. |
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Posts: 2491
Location: Copenhagen Denmark | Arthur ,
maybe Flysig has got a point..
..and couchflyer`s advice might be worth considering..
..besides , if you decide to " fix it yerself " , would n`t you have to keep all that clamped together , while glue is curing, there are Competent/Skilled luthiers on the board who could tell you how , but still ,IMO you should receive compensation,....
Vic
..I would n`t mind signing a petition.. :mad: |
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February 2005
Posts: 1133
Location: Parrish, FL | Regular Tite-Bond yellow wood glue will be best. There is enough raw wood for the glue to make contact with that the glued joint will be stronger than the wood around it. Resist the urge to fit and refit the pieces together multiple times. Just do it enough to assure yourself that you have it as close to original as possible.
Figure out a way to clamp the pieces together to hold the joint tight while the glue drys. After that, lay the glue onto both pieces on all surfaces and push them together tightly and clamp. Don't scrimp on the glue. The excess will squish out. Wipe off the excess glue.
For the missing pieces and divots on the headstock, get some mahogany wood filler and bring them up flush. Sand everything flat and apply polyurethane finish. Use multiple light coats, maybe 4 total. It wouldn't hurt to thin the first coat with some mineral spirits.
Woody, have I missed anything?
You should be good to go. I have a 1121 with the same issue. The previous owner did the repair. Nice guitar. It is the one I now leave out to grab and I don't have to worry about the dogs or anythings else damaging it.
Blues |
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Posts: 1133
Location: Parrish, FL | OMA,
Tite-Bond is a glue made for wood sold to woodworkers. It is available at Home-Depot, Lowes, or most any hardware store.
Blues |
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Posts: 3666
Location: Pacific Northwest Inland Empire | Arthur, zip over to the Bi-Mart, and get a 10-foot length of rubber tubing (the 1/4" stuff) in the Fishing Dept, to use as a clamping device. You can wrap the joint with increasing tension, and get the pegheadhead angle close-to-perfect that way. proceed with the refinishing, as outlined above. You may even consider going to the hoppy store & getting yourself a 1/32-by-3-inch piece of mahogany, or walnut veneer material to cover the top of the peghead. Shouldn't be thick enough to interfere with the tuner shaft & string holes. Might even be good insurance against future fracturing, also!
Whatever you do, don't get glue around the trussrod nut- that would be bad. Slip a piece of clear packaging tape around it, just to be safe.
I suppose all this advice is intended to be supplementary to the issue of the damage settlement. FedEx really needs to stand good for this fiasco. Hell, send Fred Smith some email- I heard he actually reads consumer complaints, and has intervened in the past. That idea about advising FedEx & Mr. Smith there is a bunch of quasi-affluent guitar nuts monitoring their accountability may be "just the ticket" to turning this thing in your favor.
Go get 'em, OMA- we got your back!
NO PRISONERS!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
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June 2006
Posts: 7307
Location: South of most, North of few | I really hate to rain on anyone's parade here, but accepting that damage happened in shipping is a little hard to swallow for me. Are we certain of the buyers integrity? (I'm assuming it wasn't someone here). That would have had to be dropped from a VERY high place to cause that damage. In a case,... in a box,....that's a lot of surrounding material to absorb shock. Pretty far stretch I'd say. Just my .02...
OMA, just for future reference, I always take pictures of the packing procedure from start to finish, just in case I have to open a claim with the shipper. |
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March 2007
Posts: 843
Location: CA | My 1111-4 broke at the same place during an airline flight about 20 years ago. I got estimates for repair (high) and moped about it for a couple of years. Then I fixed it. Having worked around boats most of my life, there was only one glue worthy: epoxy. You can get it at any boat supply place or via email. I use West System (www.westsystem.com) but there are lots of others. Pay attention to correct mixture ratios and 'kick' times (in the literature). I did put two brass screws in the bottom to hold things together but they weren't necessary. Be advised that with epoxy (and I would imagine most glues), you want lightish clamping of pieces. If you really wank down on the clamps, it tends to squeeze all the glue out! I had to do a bit of additional finishin blending, but the guitar has played great ever since, no problems. |
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March 2006
Posts: 186
Location: The State of Hockey | Originally posted by Trader Jim:
I always take pictures of the packing procedure from start to finish, just in case I have to open a claim with the shipper. Yea and he calls you when you sign for the package and asks you what shape the guitar is in.
Jim - I got to play it a bit to day and I really like it, that 12 fret neck is great and ooh that sound is very warm.
Mike |
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September 2006
Posts: 10777
Location: Keepin' It Weird in Portland, OR | Originally posted by Trader Jim:
OMA, just for future reference, I always take pictures of the packing procedure from start to finish, just in case I have to open a claim with the shipper. Yeah Trader-Man... I did that, sorta... but I will do a better job of that next time. With a newspaper with the date on it.
All I had was the eBarf photos, but they weren't good enough I guess.
(I alway take photos of Guitars while I am unpacking them)
And OddBall... I am using Tite-Bond 5 minute epoxy.
Couldn't find the other stuff, and I got frustrated! |
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April 2006
Posts: 2491
Location: Copenhagen Denmark | Compensation , Arthur , Compensaton I say...
vic |
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Broken by Fed Ex - 1121-4 revisited.
