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January 2014
Posts: 402
Location: Taxed To Death State | Just got back from dropping off my guitar for a little fret work at the new improved KMC repair center. JB let me take a few photos and wanted to let you all know they are open and servicing our beloved O's. It's quite impressive how much stuff they still have there. They are pretty much fully operational and working away on repairs. It's JB, Sherwood & Mike doing the top notch work as before. It's a real nice setup and even has A/C ! The phone number is still the same as well. 860-379-7575.
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Joined:
January 2014
Posts: 402
Location: Taxed To Death State | JB says it's best to email him to make contact. John.Budny@kmcmusic.com |
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January 2009
Posts: 4535
Location: Flahdaw | +++++1 |
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April 2008
Posts: 2985
Location: Sydney, Australia | So could they replace a bowl & top if it was damaged?
Could they replace a neck if it was damaged?
If the neck and bowl were both damaged, could they replace both with new ones? |
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May 2006
Posts: 4226
Location: Steeler Nation, Hudson Valley Contingent | richard.parker - 2014-07-29 8:07 PM So could they replace a bowl & top if it was damaged? Could they replace a neck if it was damaged? If the neck and bowl were both damaged, could they replace both with new ones? John's quote from my earlier thread about this: First, here is John's reply to my first email today:
"We should be good to go by the end of the month. We are setting up the work shop now for repairs. Mike has his area almost complete and is working on some repairs but limited. Should be spraying in a couple weeks too. It is a work in progress and we won’t be able to do everything as in the past. Less top and neck replacements and more top and neck repairs."
Second, here are some quotes from a follow up email from John asking him to provide specifics: - "We are keeping a repair shop here for service and repairs on Ovation and other KMC fretted products."
- "We will be able to do most everything we did except replace necks or tops if they need to be built. We relied on manufacturing for these new parts but don’t have that now."
- "We have a spray booth and...a great finish guy."
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Location: Tuscany, Italy | +++++++ I'm very happy to hear that. ...  |
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December 2003
Posts: 13987
Location: Upper Left USA | Now for a second Adamas shop to open next door!
Still thankful. |
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September 2003
Posts: 9301
Location: south east Michigan | Don't it always seem to go
That you don't know what you've got till it's gone. Joni M.
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We Ovation fans have suffered a long, slow death. As much as it hurt to have the factory go away, I found myself concerned that I had also lost the service department. I'm glad to have Johnny B back online and will not hesitate to send in some work. In fact, I'll be more likley to send in some work. Because .... you don't know what you've got till it's gone. |
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July 2002
Posts: 1900
| This is very good news... wow |
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October 2012
Posts: 1034
Location: Yokohama, Japan | That is incredibly good news! Mr. Budny sold a replacement preamp for my 1861 last year. I wonder if they can sell parts like rosettes and the like? Just excellent news! |
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August 2003
Posts: 396
| This is, indeed, great news. I wonder who owns this service operation? Does Fender have anything to do with this? If so, I'll stop badmouthing them for a few seconds. Although I own no foreign made Ovations, my 2 are American made, I wonder if it would make business sense for them to do non-warranty repair work, or if they could get listed as a warranty service center, on foreign made ones. Thus, that could get them more business and keep them going. |
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January 2014
Posts: 402
Location: Taxed To Death State | It still is owned and operated by KMC. Same top notch work and customer service. |
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October 2005
Posts: 4042
Location: Utah | John is just as amazing as always. Stellar service! |
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March 2005
Posts: 5563
Location: Blue Ridge Mountains | This is some great news! JB is one of the nicest persons I know and I would trust him with any of my guitars w/o hesitation...in fact, I have for many years now! Feels like Christmas! |
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The new "Mini Mother" Service Dept. is OPEN!
