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Joined:
September 2007
Posts: 13
Location: England | Just like say big thanks to John Budny at Ovation.
I bought a second hand Adamas W597 earlier this year and the previous owner had set it up a little to low.
I emailed Ovation asking if they could supply me some shims of various thickness and advise of cost and shipping to the UK.
John replied promptly and sent them out free of charge and no shipping costs.
Thats what I call great service.
Ps I think the W597 is great guitar, even if it is smooth. |
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Joined:
October 2006
Posts: 5576
Location: big island | let me add my public kudos to john also. i have never experienced such fast and fine customer service in my life. beyond all expectation.
and yes, matt! the W597 is a very fine guitar too. |
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Joined:
March 2005
Posts: 5567
Location: Blue Ridge Mountains | +1 ;) |
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Joined:
April 2004
Posts: 13303
Location: Latitude 39.56819, Longitude -105.080066 | Customer service at the mothership prove time and time again that they are some of the best! |
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Joined:
April 2008
Posts: 2336
Location: Brighty in Blighty | +1
John did the same for me - he rocks! |
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Joined:
February 2004
Posts: 2487
| There ya go. |
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Joined:
November 2006
Posts: 3969
| The best anywhere. |
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Joined:
June 2004
Posts: 375
Location: Rocky River, Ohio | john is Da MAN
ALWAYS better than expected, even after the 8th guitar repair service. |
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Joined:
June 2004
Posts: 580
Location: NW NJ | +1 for both of them... John and Kim are aces :) |
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Joined:
November 2007
Posts: 1486
Location: Cincinnati | ALWAYS better than expected, even after the 8th guitar repair service. I've been working with John on my first guitar repair. Everything has been excellent. Now I just have to wait. |
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Big Thanks to John Budny
