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Joined:
December 2006
Posts: 49
Location: japan | Hi, sir/ma'am buddies.
Here's my story.
I custom-ordered a guitar to ovation through internet shop.
I just pointed color changed and inlayed epaulett as custom order
from the model that was not inlayed in origin.
I ordered Jan this year and they informed me
that I could get it on late on May at that time.
However, everytime I mailed from May, the dealer have replied me
that he is waiting for the reply from the factory.
Last time he replied me it would be ready in two weeks by the factory comments.
It was middle of June.
How long should I wait for it more?
Any info of the manner for custom order? |
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Joined:
January 2005
Posts: 4903
Location: Phoenix AZ | If it's worth worrying about then it is worth waiting for. Six months is very reasonable. Custom orders from other guitar makers can take a year or more.
Dave |
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Joined:
April 2006
Posts: 972
Location: PDX | jazzjava;
nothing to be done. i've been waiting on a KOALA a little under a year. At the time i ordered it, in September of last year, i was told it should be around three or four months. And still no word on a definitive delivery date. At some point you just give up. It'll be here when it gets here.
On the other hand, i ordered a custom electric from Saul Koll. I get an update on progress every two weeks. Now, that is customer service and appreciation. Looks like that ain't going to happen in the case of the KOALA.
_____
gh1 |
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Joined:
December 2006
Posts: 49
Location: japan | thanks for the replies you all.
However, I just want to know which status that my guitar has at this moment...
Knowing nothing is also a manner as a guitar waiter?
;) Hey, waiter, guitar please!!! :D |
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Joined:
December 2003
Posts: 13984
Location: Upper Left USA | jj,
That is the information that your dealer needs to provide. I have found outstanding prices from gimungous Retailers but at times like this personal service from a reputable Dealer is priceless. |
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Joined:
January 2006
Posts: 5881
Location: Colorado Rocky Mountains | I'm sort of glad it takes time to complete a custom order because it allows me time to (1) save up funds to make the final payment and (2) figure out how to carve out some room for it in the bandroom. |
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Joined:
December 2001
Posts: 10581
Location: NJ | completion dates were firmer pre vxt.
now I keep getting the "two weeks" contractor response.
I wish I could be more exact unfortnately I can only go with info provided |
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Joined:
November 2005
Posts: 1126
Location: Omaha, NE | Waiting is hell...And frankly the factory should do a better job of scheduling, and therefore a better job of giving reliable ship dates.
I'm in manufacturing. This is not rocket surgery. And one thing we are absolutely fanatical about is that NO projected date gets released unless we mean it, and once the customer knows a projected date, we treat it like an oath. If we miss it (and that happens, of course) its only after we made heroic efforts to keep it. And the customer gets informed, in advance, that there is a problem. And they get a little "thanks for your patience" gift as well.
The difference is we are a custom shop. We manufacture exclusively to order. Ovation is obviously not accustomed to operating that way. I hope that over time they improve in this area. |
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Joined:
January 2005
Posts: 4903
Location: Phoenix AZ | Yes I agree that waiting sucks. But I would not want to rush them. The best response I ever heard was when I ordered a customized wooden guitar from a well known dealer of those things.
"Normally it takes 6-9 months. If you have not heard from us in a year, give us a call."
By the way, the guitar took 8 months and worth every day of it.
Dave |
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December 2001
Posts: 10581
Location: NJ | dumble the famed amp builder makes you sign a contract that IF you contact him before 5 years you void your contract oh yeah his amps are 5K minimum |
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November 2003
Posts: 11039
Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub | Al I get you luv you and nevertheless wish youd please use punctuation occasionally please |
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November 2005
Posts: 1126
Location: Omaha, NE | One of the best lessons I learned in business was when a mentor years ago told me this simple formula:
Satisfaction = Performance - Expectations
Its ok to take a long time doing something. But it is essential that your customer understands what to expect. Over setting expectations is an easy way to turn what should be a happy customer into a pissed off customer. |
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Joined:
January 2006
Posts: 5881
Location: Colorado Rocky Mountains | Originally posted by Omaha:
Satisfaction = Performance - Expectations
[/QB] Thanks, Omaha. I teach this concept in the classroom, but never so simply stated as this. I'll use this next fall. |
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Joined:
March 2007
Posts: 302
Location: Buffalo,NY | Omaha
posted July 06, 2007 11:01 AM
One of the best lessons I learned in business was when a mentor years ago told me this simple formula:
Satisfaction = Performance - Expectations
Its ok to take a long time doing something. But it is essential that your customer understands what to expect. Over setting expectations is an easy way to turn what should be a happy customer into a pissed off customer. Omaha,
That is so true. As long as you know what to expect and the supplier delivers on time, a person can wait for a very long time and still be very happy about it.
We must have had similar mentors as I was told:"under promise and over deliver". It's that setting of expectations part that is difficult.
Regards,
Tom |
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March 2006
Posts: 1634
Location: Chehalis, Washington | I was told 3-4 months on my 12-string, and it took just over 6, and absolutely worth the wait. You just figure that things happen, particularly when someone is hand-crafting a custom instrument for you. On the other hand, communication is priceless for customer comfort and trust.
Al, you say the VXT's slowing things down a bit? That's funny, because when I was in San Diego a couple years ago and toured Taylor's factory, they were saying the same thing about their production based on large orders for the T5. Guess that's the norm for companies that add on a unique product like that. |
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Joined:
December 2006
Posts: 49
Location: japan | Thanks, edensharvest and you all guys. critiques were that I wanted to say and advice that you show me lull my mind to wait.
One thing that I am sorry about is they don't let me know the status of the guitar...
I don't know what's going on with my guitar.
making? drying? or posted to dealer already?
:confused: waiter, the guitar...well done? still watiting! :cool: |
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how long can it be delayed more?
