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Joined:
March 2010
Posts: 370
Location: Winnipeg, Manitoba CANADA | This morning I contacted OVATION to order a set of replacement knobs for my Adamas 1688 (sometime in its past, the set screws had been removed...).
It didn't take very long for them to call me back. When I asked about the price, shipping and how they preferred to be paid (standard stuff, really...), the very nice gentlemen just took my details and said, "... don't worry about it...".
I just about wanted to cry!! In this day and age of corporate BS runarounds ("...press 1 for anal probe... press 2 for REALLY DEEP anal probe..."), to have a company just send you replacement parts, not ask for payment or shipping... absolutely unheard of (especially on a 28 year old guitar!!). I have new equipment from other companies (still under warrantee!!) where I was screwed around for MONTHS while they had me jump through hoops!!
To deal with a organization like OVATION is an absolute pleasure!!
But then... That's WHY we're all here, right?
Thanks again Ovation!!
"Mother stands for comfort..." (Kate Bush) |
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Joined:
March 2002
Posts: 15677
Location: SoCal | You have a problem with a really deep anal probe?
You're right. Ovation customer service guys (John & Kim) are the best and it's acknowledged on this board, as it should be, all the time..... |
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Joined:
May 2006
Posts: 4232
Location: Steeler Nation, Hudson Valley Contingent | Originally posted by moody, p.i.:
You're right. Ovation customer service guys (John & Kim) are the best and it's acknowledged on this board, as it should be, all the time..... I'll re-acknowledge that fact any day! :cool: |
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Joined:
September 2006
Posts: 10777
Location: Keepin' It Weird in Portland, OR | Amen! |
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Joined:
October 2007
Posts: 2711
Location: Vernon CT | Oh, ok, I'll agree. They are the best! |
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Joined:
February 2005
Posts: 11840
Location: closely held secret | Originally posted by moody, p.i.:
You have a problem with a really deep anal probe? We defer to your extensive experience. |
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Joined:
March 2002
Posts: 15677
Location: SoCal | Do I look like my name is Clifford? |
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Joined:
May 2002
Posts: 1026
Location: Back in the Valley of the Sun Mesa Az. | ...I don't know...I just called and said my Celeb. 12 string needs a neck reset, and would they consider replacing it free of charge with a new Adamas 12 string or even an LX...they hung up on me. That seemed a little rude.
Norse(...sorry, too much caffiene today)man1 |
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Joined:
February 2005
Posts: 11840
Location: closely held secret | Originally posted by moody, p.i.:
Do I look like my name is Clifford? Well, you seemed kinda defensive. |
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Joined:
March 2002
Posts: 15677
Location: SoCal | Originally posted by Waskel:
Originally posted by moody, p.i.:
Do I look like my name is Clifford? Well, you seemed kinda defensive. |
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Joined:
November 2005
Posts: 4832
Location: Campbell River, British Columbia | Wow, that was quick!
How long have you suffered from this premature capitulation? |
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What A CLASS Act!!
