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Joined:
June 2010
Posts: 5
Location: Stamford, CT | Just took my first trip up to the Mother Ship last Friday. I had recently purchased a new Custom Legend 2079LX that needed a slight neck angle adjustment. I could have shipped it back to the store, but since I live in CT I decided to take it right to the factory to have them look at it.
I met up with John Budny, who checked it out and said it was off a little, but still an within acceptable range to have shipped out from the factory. However, he was nice enough to say that they would adjust it to be exactly where it should be, or in his words, "we will make it right"...When I pick up this guitar I am going to drop off my Legend 1617, which is 26 yrs old and in need of a fret job. John also gave me a brief tour of the area where they do all the repairs. It was great seeing the place where these guitars come from, and even better for me knowing it's in CT. I appreciate the time that John gave me and look forward to picking up my guitar next week. All I can say is what an example of great customer service! You can't say for all manufacturers...I am glad I took the ride up there. |
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Joined:
September 2005
Posts: 3619
Location: GATLINBURG TENNESSEE :) | You LUCKY DAWWWWG!
I was kinda' hoping they would move the whole operation to Northern Michigan. I have a real nice facility all picked out for them CHEAP!), right next to the main expressway. I know I could even get them a tax abatement. I just don't think the crew could handle to long winters up here though. |
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Joined:
November 2008
Posts: 1
| I hear you...The cold and snow may be too much for 'em. |
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Joined:
December 2006
Posts: 6268
Location: Florida Central Gulf Coast | Dan43  Dan 43
Whadda diff a space makes... :cool: |
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Joined:
July 2003
Posts: 3111
Location: Nashville TN. | They treat ya great up there |
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Joined:
March 2005
Posts: 2791
Location: Atlanta, GA. | Originally posted by bvince:
I was kinda' hoping they would move the whole operation to Northern Michigan. . Right... and Gibson is moving back to Kalamazoo. |
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Mothership Visit!
