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Joined:
May 2002
Posts: 1445
Location: Nova Scotia, Canada | This thread makes me nervous...I have a pretty significant guitar coming from California via FedEx Economy Air...and it's snappin' cold up here right now. |
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Joined:
September 2006
Posts: 10777
Location: Keepin' It Weird in Portland, OR | FedEx is not UPS... But they break stuff and deny responsibility too...
I haven't forgotten!
Not trying to make you nervous Bluebird :p |
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Joined:
January 2006
Posts: 5881
Location: Colorado Rocky Mountains | Originally posted by Patch:
The system is designed to wear you down to the point when you just cut bait. It is front-loaded with reps passing you like a hot potato, claims adjusters who speak rudely and use intimidating tones of voice to try and get yes/no answers to loaded questions; and claims supervisors who willfully ignore your messages until you get their secretary to confront them personally in their hallway and then speak to you with weary, condescending voices about the excellent training of their staff but they will "look into it". All of this is an effort to get you off the scent and slowly convince you over time that maybe you actually did miss a detail. They will use their clout as soul arbitrator to beat and frustrate you until you concede defeat. Claims adjustment training 101. |
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Joined:
September 2005
Posts: 3619
Location: GATLINBURG TENNESSEE :) | "Claims adjustment training 101"...
Yep! ... Anticipate a problem by doing as patch did ... Take good pictures, document everything well, be persistent and firm but professional, and pray without ceasing. Always try to deal with the people face-to-face when ever possible. A concealed weapons permit seems to work well also (: |
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Joined:
May 2006
Posts: 4236
Location: Steeler Nation, Hudson Valley Contingent | Whoops!
I just realized I inadvertently crossed into the realm of religious discussions when I dubbed claims adjusters "soul arbitrators". They've enough power to put people through the ringer as it is without the authority to script the shipping of my eternal essence into the hereafter. :p
In the interests of proper grammarians and writing teachers everywhere, not to mention ministers and their colleagues, it should read "sole" arbitrator. :) |
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Joined:
August 2002
Posts: 8307
Location: Tennessee | Originally posted by Patch:
... it should read "sole" arbitrator. :) If the shoe fits... |
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Joined:
February 2005
Posts: 11840
Location: closely held secret | Well played. |
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Joined:
January 2009
Posts: 4536
Location: Flahdaw | I don't know....I consider Clarence Thomas a "soul" arbitrator |
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Joined:
October 2005
Posts: 4081
Location: Utah | Soul Arbitrator would be a good album title. I think of Clarence Thomas more as one of The Supremes. |
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Joined:
December 2004
Posts: 4394
Location: East Tennessee | If Fed Ex and UPS were to merge, would they call it Fed UP? |
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Joined:
May 2006
Posts: 4236
Location: Steeler Nation, Hudson Valley Contingent | Originally posted by Capo Guy:
If Fed Ex and UPS were to merge, would they call it Fed UP? Nope....F'd UP.  |
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Joined:
March 2010
Posts: 370
Location: Winnipeg, Manitoba CANADA | I'm glad you finally got the upper hand. You are right that there is a concious effort made to grind you down. The only way to stay ahead of them is to make your (future) claim bulletproof.
If I have to ship a guitar now, Anywhere inside the case that will allow gets bubble wrap... pictures... guitar goes inside of small guitar box, with popcorn... more pictures... the inside of bigger guitar box, yet MORE pictures... then the whole box (and I mean EVERY square inch is covered in clear packing tape (I find this makes the box moisture proof and gives it more rigidity and is less susceptible to crushing).
Then the labeling FRAGILE on EVERY surface, orientation marks on EVERY surface and then the headstock end is marked 'DO NOT STAND ON END... OTHER SIDE DOWN'... Then all of the marking is covered with yet more tape (so they can't say the labelling fell off. Then MORE pictures.
Let's see those bastards deny a claim on a package that looks like that. I would laugh in their faces!!
:D |
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Joined:
October 2005
Posts: 4081
Location: Utah | I flew to South Dakota to hand carry my latest purchase home, due to the frequency of these disaster stories. The cost of my trip was the same as overnight delivery would have been, with the bonus of spending a couple of hours with Alison in beautiful Hot Springs. |
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Joined:
January 2002
Posts: 14127
Location: 6 String Ranch | Every one of these shipping services are terrible. They all break things and loose them and then deny, delay, deny, delay, deny...
But now how many pakages do they move every day?
And how many do they smash?
truth be told, a pretty small percentage.
So just take precautions and let them roll. |
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Joined:
April 2008
Posts: 2985
Location: Sydney, Australia | Originally posted by Avatar4550:
I'm glad you finally got the upper hand. You are right that there is a concious effort made to grind you down. The only way to stay ahead of them is to make your (future) claim bulletproof.
If I have to ship a guitar now, Anywhere inside the case that will allow gets bubble wrap... pictures... guitar goes inside of small guitar box, with popcorn... more pictures... the inside of bigger guitar box, yet MORE pictures... then the whole box (and I mean EVERY square inch is covered in clear packing tape (I find this makes the box moisture proof and gives it more rigidity and is less susceptible to crushing).
Then the labeling FRAGILE on EVERY surface, orientation marks on EVERY surface and then the headstock end is marked 'DO NOT STAND ON END... OTHER SIDE DOWN'... Then all of the marking is covered with yet more tape (so they can't say the labelling fell off. Then MORE pictures.
Let's see those bastards deny a claim on a package that looks like that. I would laugh in their faces!!
:D Then they'll charge you a fortune (or refuse the package totally) because it is too big. It's Catch 22, if you pack it the way they want, they won't ship it. If you don't pack it the way they want, they won't accept liability. |
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Joined:
May 2002
Posts: 1445
Location: Nova Scotia, Canada | I have a guitar that left California for eastern Canada last Friday via FedEx Air Economy (at $204.00 fees, that seems like and oxymoron). I did a search with the tracking number and now see it is already all the the way to...Austin, Texas!?? which is pretty much in the fair opposite direction.
So far I'm very, very impressed. Give me good ole USPS International Priority any day. |
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United Parcel Service Stinks Out LOUD!
