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Joined:
February 2008
Posts: 247
Location: Delaware | Called Kim at the factory today to purchase a 1/4" output jack for my new legend, been having some problems with it. I also mentioned to him that a few months ago I bought a stacked vol/tone preamp for my balladeer, and the set screws in both knobs were missing. "No problem", he told me, he's gonna send me the output jack and new knobs w/screws - no charge. In this world of customer dissatisfaction, shoddy craftmenship, and inferior products, these guys (and their company) should be the corperate model that all consumer goods companys should strive to be like. They are a pleasure to deal with. |
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Joined:
August 2003
Posts: 4619
Location: SoCal | Another of the thousands of accolades (and well deserved) for Kim, John, and everyone in Customer Service. |
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Joined:
April 2006
Posts: 2491
Location: Copenhagen Denmark | The Very kind of thing that made the USA the place where " standards were set " ..
Vic |
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Joined:
October 2006
Posts: 5576
Location: big island | i sent an email to john budny friday regarding the G string tuner that broke on my EA-68. after two very friendly "hawaii talk" emails yesterday, a new replacement is already in priority mail to me. service par excellence. mahalo, john! |
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Joined:
December 2004
Posts: 4394
Location: East Tennessee | These Guys are great. Knowledgeable of their product and always willing to go the extra mile to help. |
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More kudos for CS at MS
