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customer service

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   Forums Archive -> The Vault: 2002-2003Message format
 
Paul Templeman
Posted 2002-09-27 9:44 AM (#217737)
Subject: customer service


Joined:
February 2002
Posts: 5750

Location: Scotland
It's been noted a couple of times that ball-end strings for Ovation mandolins can be difficult to find, especially outside of the US. I tried to stock up on Adamas mando strings at the only dealer in the UK that regularly has them to be told they couldn't get them any more as the UK distributor had stopped importing them. I emailed Andy Schlosser at Ovation's international sales division who confirmed this. Then, about a week later half a dozen sets came in the post, free of charge. Now that's service!

Paul

[ September 27, 2002: Message edited by: Paul Templeman ]
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OGL1
Posted 2002-09-27 2:28 PM (#217738 - in reply to #217737)
Subject: Re: customer service


Joined:
June 2002
Posts: 123

Location: Pensacola,FL
Paul,
If you are interested in more, in about 5 hrs the auction is up on these Mando strings .
I've been watching them myself and if they don't go out-of-site may bid if you don't want them.
(Lemme' know if you can) :D Oldan
[Update...these guys don't sell outside the US and won't take bids from outside :mad: ]

[ September 27, 2002: Message edited by: OGL1 ]
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Paul Templeman
Posted 2002-09-27 7:43 PM (#217739 - in reply to #217737)
Subject: Re: customer service


Joined:
February 2002
Posts: 5750

Location: Scotland
Thanks for the tip. Most sellers who state US only will ship anywhere if you ask nicely enough before bidding. These guys are obviously xenophobes.

Paul
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