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December 2006
Posts: 6268
Location: Florida Central Gulf Coast | Anyone have one laying around? I can pay via USPS MO or PayPal.
Thanx! |
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November 2006
Posts: 3969
| Contact KK or JB at the factory. I've gotten those very knobs from them. PM me if you don't have their contact info. |
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December 2004
Posts: 4394
Location: East Tennessee | Ditto on contacting Customer Service. :cool: |
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December 2006
Posts: 6268
Location: Florida Central Gulf Coast | That was to be my last resort in that I know they're awful busy up there. Plus I was hoping to help someone clean up their parts bin.
If I get no OFC responses, I'll contact JB. 
Thanx! |
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December 2006
Posts: 6268
Location: Florida Central Gulf Coast | Totally Unbelievable!  I've already been contacted by John B.!!!
This is waaay beyond outstanding customer service! I'm still shaking my head... |
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October 2005
Posts: 5332
Location: Bluffton, SC | Been said a million times around here- those guys are simply the best. |
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February 2005
Posts: 11840
Location: closely held secret | Now that's what I call proactive customer service! |
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December 2006
Posts: 6268
Location: Florida Central Gulf Coast | As much as I appreciate JBs/MSs generosity, I feel somewhat guilty in that I wasn't looking for a 'gift'. I've heard of them doing this in the past but I sure didn't expect it!
Hopefully they'll recoup parts/shipping cost when I send in my 1561! :D
I'm still stunned... |
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February 2005
Posts: 11840
Location: closely held secret | They know you weren't looking for a gift. Don't feel guilty, they enjoy doing it. That's just how they are.
Several times I've asked a simple question just looking for information about a part and 3 days later it shows up in the mail...
It is unpredictable, though. Last time I asked JB for a price on an Optima, and guess what I got???
A price on an Optima. :D |
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October 2005
Posts: 5332
Location: Bluffton, SC | It's not quite so fun if the gifts show up every day though. It's the totally unexpected that makes it all that much more speciaol, don't you think? |
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October 2007
Posts: 2711
Location: Vernon CT | Johnny,
I think it was more of a sympathy "gift " as J.B. knows you hang with some of these Goof balls!! ;) |
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March 2005
Posts: 12761
Location: Boise, Idaho | John must thing there's a run on stacked knobs. I emailed him last night and had a response this morning, saying he'd stick them in the mail. Aside from the fact that they are such nice guys, they are examples of the old school American way of doing business by treating everyone as a valued customer. My ideas of taking on a few of my projects on my own when I finally get some time have now changed. I'll send the projects back to them and I'm sure the satisfaction I get from having them do the job will be better than the satisfaction I'd get from doing it myself. |
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Joined:
December 2006
Posts: 6268
Location: Florida Central Gulf Coast | Originally posted by BT717:
J.B. knows you hang with some of these Goof balls!! ;) That's why I'm surprised! ;) |
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January 2006
Posts: 1132
Location: NW Washington State | The stacked knobs on my 1624 Country Artist are cracked. If I don't get them from the factory (have to get an order together for other parts first), will the generic knobs sold on eBay and elsewhere fit?
-Steve W. |
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December 2006
Posts: 6268
Location: Florida Central Gulf Coast | Originally posted by numbfingers: will the generic knobs sold on eBay and elsewhere fit?
Be very careful when ordering generic knobs. The gent I bought the git from tossed in a generic that had the set screw to high (middle) for the pot shaft.
If you get a generic make sure the set screw is near the bottom of the knob!  |
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Joined:
November 2006
Posts: 3969
| Originally posted by 2ifbyC:
As much as I appreciate JBs/MSs generosity, I feel somewhat guilty in that I wasn't looking for a 'gift'. I've heard of them doing this in the past but I sure didn't expect it!
Hopefully they'll recoup parts/shipping cost when I send in my 1561! :D
I'm still stunned... I, too, was on the receiving end of a situation like this. Since then I've sent in one guitar for a neck reset & refurbishing, and this year I'll send in 2 others for full spa treatment. One simple goodwill gesture and they have a lifetime customer. Too many American companies forgot how that works to their ultimate benefit. |
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March 2005
Posts: 12761
Location: Boise, Idaho | That's what I was trying to say, Serge. With me they had a lifetime customer already, but only in the sense that I buy a new Ovation every 30 years. I think there's also a lot of pride involved, which is justified in their case. Unfortunately, there's not as much customer loyalty as there should be in this country anymore. I'm not talking about national pride. I'm talking about the outdated concept that if someone sells you a good product or performs a good service and treats you right, you would always go back, instead of going somewhere else just because of convenience or a coupon. |
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November 2006
Posts: 3969
| Originally posted by Mark in Boise:
...I'm talking about the outdated concept that if someone sells you a good product or performs a good service and treats you right, you would always go back, instead of going somewhere else just because of convenience or a coupon. I guess I'm old-fashioned that way. I'll gladly spend a few extra $$ to patronize a local small business - no matter if it's a grocer, hardware, music, auto mechanic, whatever - if I get good service. Developing a continuing relationship with such reaps rewards greater than any coupon. With the exception of JB/KK and KMC, I haven't found that level of service in national chains of any sort in years. |
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December 2006
Posts: 6268
Location: Florida Central Gulf Coast | g8r & Mark ,
Ya'll have the same appreciation as I in the CS arena. Loyalty is a commodity that has just about run its course in the 21st century. Beans have no feelings nor emotions!
Granted, I do a 'ton' of on-line shopping; but only when certain I items seek are not available locally. This occurs quite often in that 'over' and 'old' stock are the first things corporations look at (besides labor) to minimize expenditures.
Thanx to the OFC 'hive mind' I've had the pleasure of 'meeting' JB. But that encounter sold me on the MS and her CS.
But todays event has blown my socks off; thankfully in that I'm enjoying an 86 degree 'winter' day and wearing sandals!  |
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Joined:
March 2005
Posts: 12761
Location: Boise, Idaho | Old farts think alike. I forgot the real saying, but that's close enough. |
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1659 CL Stacked Volume Knob?
