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Joined:
June 2007
Posts: 58
Location: Montreal | Hi:
Does anyone know where I could acquire a volume knob for an early-1980's stacked preamp control? The trusty tone knob is fine but he volume knob has done disappeared!
Jeff |
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Joined:
November 2004
Posts: 1374
| contact John or Kim at the factory.. I've been able to get a set or two from them.. customer service ext 120 for john.. shouldn't cost ya too much. :eek:
Best Customer Service on the Planet!
one of these days I'll actually buy a new Ovation or Adamas with a full lifetime warranty.. but couldn't imagine service or support any better than what I've repeatedly received.. for more than fair prices.. ;)
nice guys too...
Glenn |
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Joined:
June 2007
Posts: 58
Location: Montreal | Glenn:
Thanks- I'll call one of t he boys tomorrow.
Jeff |
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Joined:
June 2006
Posts: 7307
Location: South of most, North of few | You'll probably have better luck emailing them. Getting them on the phone is a hit and miss thing. They respond to emails quickly. |
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Joined:
November 2004
Posts: 1374
| actually talked with Kim today... John's out till tomorrow.. but it is phone tag with them.. and he was returning my call... the shiny bowl 12 gets here tomorrow.. and was just greasing the chutes if it needs more help than I can give it... one of the tuners is "slightly bent" according to the seller..hopefully a pair of needle nose will fix it, as they no longer stock the tuner plates for the 1st generation 12s :(
waiting on the sound of Brown x3 this week... :D
a new xeon server for the business... and 2 vintage Os... the old server's gonna be my new multimedia/studio box...
Glenn |
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Joined:
December 2004
Posts: 4394
Location: East Tennessee | Get a hold of Kim or John. I needed to replace both on my Country Artist.
Ovation has the best customer service. |
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Joined:
November 2006
Posts: 3969
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Originally posted by Gospel Guitar Guy:
Get a hold of Kim or John...Ovation has the best customer service.
+1
I talked to John by phone about replacement knobs for m 1617 and he had them out in the mail to me that same day. :D Can't say enough positive things about how Ovation treats their customers. |
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Joined:
March 2005
Posts: 12761
Location: Boise, Idaho | Got my Mono washer a couple days after I noticed that my OFC guitar had 2 stereo washers and told Al about it. I still can't read that little print they put on there. The guitar is perfect again, even though I thought it would be cool to have the only one of 12 that had 2 stereo jacks. Quadraphonic. |
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Joined:
June 2007
Posts: 3084
Location: Brisbane Australia | Would someone mind putting up Kim and John's email. I need a few bits and pieces myself.
Thanks James |
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Joined:
November 2006
Posts: 3969
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Originally posted by AussieJames:
Would someone mind putting up Kim and John's email.
PM sent. |
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Joined:
April 2004
Posts: 245
Location: France | me too, I'm looking for an TRC for my country artist...Thanks a lot |
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Joined:
April 2004
Posts: 245
Location: France | Thanks, g8r, you're great |
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Joined:
June 2007
Posts: 58
Location: Montreal | Guys:
Spoke to Kim a couple of days ago. Volume knob is enroute!
Incredible customer service.
I wish the service for the competition was as good. I've purchased guitars for multiple times the amount of this old Ovation and haven't recieved a fraction of the quality response I've received from Kaman.
Keep-up the great service!
Jeff |
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Joined:
December 2003
Posts: 13997
Location: Upper Left USA | "Incredible customer service."
Out of all of the heated discussions, soapbox dissertations, He-said/She-said's, Troll-tempted-trail rides and Lemming runs I have witnessed and partook on this site...
...this remains one of the undebatable strengths of the Ovation/Hamer Division! |
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Volume Button for Stacked Control
