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Who ya gonna call...?

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   Forums Archive -> The Vault: 2006Message format
 
leftovertion
Posted 2006-03-09 5:41 PM (#262914)
Subject: Who ya gonna call...?


Joined:
July 2004
Posts: 338

Location: Omaha
My L777 has been shipped back to the mothership for neck fixin' (actually finger board); is there a name and number of someone I could call to personally ask what they're going to do to fix it (since it's been back there once before for this same issue - cracks in the ebony fingerboard)?

Thanks; any other pointers from your experiences dealing with the home team would be appreciated as well.
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Jeff W.
Posted 2006-03-09 6:18 PM (#262915 - in reply to #262914)
Subject: Re: Who ya gonna call...?


Joined:
November 2003
Posts: 11039

Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub
First of all, shame on you for not knowing, after 300+ posts, who to talk with in customer service ;)

Second, KimKeller or John Budny

Finally, tell them what you want and what your worried about and then let them do the good work they do...
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leftovertion
Posted 2006-03-10 12:07 PM (#262916 - in reply to #262914)
Subject: Re: Who ya gonna call...?


Joined:
July 2004
Posts: 338

Location: Omaha
Thanks, Jeff; I'd heard the names, just wasn't sure...

...I'll check the Ovation website for the phone number...
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Mitchrx
Posted 2006-03-10 2:00 PM (#262917 - in reply to #262914)
Subject: Re: Who ya gonna call...?


Joined:
December 2003
Posts: 1071

Location: Carle Place, NY
The best way to contact Kim is by email:
kkeller-kmc@kaman.com
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leftovertion
Posted 2006-03-10 5:03 PM (#262918 - in reply to #262914)
Subject: Re: Who ya gonna call...?


Joined:
July 2004
Posts: 338

Location: Omaha
Thank you, Jailhouse!

Now that's what I call service!

:cool:
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