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Joined:
April 2006
Posts: 103
Location: Townsville, Australia | This is by ways of reciprocicity; When John Budney fixed up my Op Pro problem I posted a note on the Gretsch Discussion Page about Ovations great customer support.
I recently took delivery of Gretsch G6120SSU (Nashville Hollowbody with Brian Setzer improvements). The bridge pickup didn't work and could not be fixed; it is a TV Jones classic
Both Gretsch and TV Jones when approached were very quick to offer to remedy the situation.
So I think good news about Guitar companies in this ruthless GC MF world should be spread about. |
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Joined:
April 2004
Posts: 13303
Location: Latitude 39.56819, Longitude -105.080066 | Always nice to know when companies have good customer service! |
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Joined:
January 2006
Posts: 48
Location: Spokane, WA | I love Gretsch hollow-bodies, nothing says rock-a-billy like one of those. One is definitely high on my must have list. It's good to hear the company stands behind them. |
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Joined:
December 2004
Posts: 370
Location: Isle of Man, UK | I've often said that I'd never take out a loan for a guitar. If I can't afford it, I don't need it.
But a Gretsch Setzer Hot Rod I would do. Especially now that I hear that.
Hobie - my bank manager thanks you for sharing that...
JB |
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Joined:
February 2004
Posts: 2487
| Nice guitar! Good to hear about the great service! |
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Joined:
January 2006
Posts: 5881
Location: Colorado Rocky Mountains | I have an old Gretsch Country Gent from the early 1970s. Sweet sound, very rockabilly, but the box is huge, and a lot of vibrato use seems to take it out of tune more quickly than the Strats and Jags. Someday, I intend to pick up a newer version of the same guitar in the Junior version, but there are at least nine guitars ahead of it on my GAS relief list. |
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May 2003
Posts: 4389
Location: Capital District, NY, USA Minor Outlying Islands | I think gretch has good customer service because they have practice. Everyone I know who has bought these guitars has sent them back. I'm happy it worked out though. |
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Joined:
January 2003
Posts: 1498
Location: San Bernardino, California | There's three different Gretsch's:
1) Gretsch USA
2) Gretsch (Fender)
3) Gretsch Drums (Kaman) |
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Joined:
April 2006
Posts: 103
Location: Townsville, Australia | an4340 Said
I think gretch has good customer service because they have practice. Everyone I know who has bought these guitars has sent them back.
Now isn't that synchronicitous; a bloke over at Gretsch Pages said exactly the same thing about ovations when I was extolling the customer support I got; small world!!!! LOL |
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Joined:
May 2003
Posts: 4389
Location: Capital District, NY, USA Minor Outlying Islands | OK, I know 3 people who bought a Gretsch and returned it, and with Hobie, that's now 4. I'll find out if it's the fender one or the Usa one. I know they were expensive. |
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Joined:
April 2006
Posts: 103
Location: Townsville, Australia | But I didn't return it; the pickup was dead because the wire off the coil was broken.
Apart from that in the week I had my hands on it I couldn't detect any problems. I was very impressed with the build quality and finish. The tech informs me that the electric harness and pots are of a very high standard.
In fact just on the neck pup it was gorgeous
So the count goes back to 3.
Then I am advised, from all the incidental discussion of it at GDP there is pre FMIC who have apparently improved quality remarkably. I guess it would be usefull to know when these 3 were made.
But hey, who needs a competition b/w guitar manufactures. I see that there are so many great guitars around. We live in great times for buying these things is my impression as a relative newbie to playing. |
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Joined:
April 2006
Posts: 2491
Location: Copenhagen Denmark | I could n`t agree more , guitar companies the world over are making fine instruments ,at afordable prices,however as I was driving over a bumpy road today,my 1618 while being in it`s original case wich was lying on the bed (I drive a camper)had it`s battery box knocked off,wich means that I will have to take the strings off,replace the box,and restring ,it`s a twelve string ...sooo I really wish this battery box arrangement was more thought out,it shows that there still is room for improvement. :) |
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Great Warranty Support at Gretsch
