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Joined:
April 2005
Posts: 27
Location: Williston Park, NY | After over six months of indecision over whether I should have the OP Pro package retrofitted to my '82 1619, I finally took the plunge and sent my old friend back to the "mothership". As many members here probably already know, the level of service and professionalism I received was exceptional, and I wanted to share my experience with everyone.
I had mentioned to Kim over the phone that I was having some issues with the low E and A buzzing all the way up the neck. No problem!! Not only did they put in the electronics, but they redressed the frets, gave me a new nut, set the action so that it feels like a strat (!) and buffed away the scratches on the black finish and cleaned away 23 years of accumulated guitar polish that had dulled the abalone. All for the price of the elctronics! I swear it's like a brand new instrument.
Thanks to Kim, who was great to deal with, and the whole team at the Factory Repair Shop. If anyone is considering having work done but is not sure, do it!
Next up is my 12-string (same vintage)! |
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Joined:
April 2003
Posts: 2503
Location: Fayetteville, NC | Great Story! Ovation Customer Service is indeed second to none! Whether you need work done or just have questions they are always ready to help. |
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Joined:
April 2005
Posts: 27
Location: Williston Park, NY | I agree, Steve. It was a very pleasant surprise. It's great to know that there are still some folks out there that really care about their customers and their product.
Oh, and I forgot the best part -- the guitar was back to me in 13 days!!
Tom |
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Joined:
April 2005
Posts: 76
Location: Chapin SC | I only have one guitar, 13 days would kill me! |
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Joined:
April 2005
Posts: 27
Location: Williston Park, NY | Good point!! But, I had been expecting it to take a couple of months.
Tom |
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Joined:
December 2004
Posts: 4394
Location: East Tennessee | shawn,
You need more than one guitar. :D |
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Joined:
April 2005
Posts: 76
Location: Chapin SC | I've been thinking about getting another one, but I would feel guilty if I started enjoying another guitar while my first was off getting a facelift.
the mandolin just isn't the same. :) |
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Factory Repair - Fantastic!!