Who ya gonna call...?

leftovertion Posted 2006-03-09 5:41 PM (#262914) Subject: Who ya gonna call...? Joined: July 2004 Posts: 338 Location: Omaha My L777 has been shipped back to the mothership for neck fixin' (actually finger board); is there a name and number of someone I could call to personally ask what they're going to do to fix it (since it's been back there once before for this same issue - cracks in the ebony fingerboard)? Thanks; any other pointers from your experiences dealing with the home team would be appreciated as well. Jeff W. Posted 2006-03-09 6:18 PM (#262915 - in reply to #262914) Subject: Re: Who ya gonna call...? Joined: November 2003 Posts: 11039 Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub First of all, shame on you for not knowing, after 300+ posts, who to talk with in customer service ;) Second, KimKeller or John Budny Finally, tell them what you want and what your worried about and then let them do the good work they do... leftovertion Posted 2006-03-10 12:07 PM (#262916 - in reply to #262914) Subject: Re: Who ya gonna call...? Joined: July 2004 Posts: 338 Location: Omaha Thanks, Jeff; I'd heard the names, just wasn't sure... ...I'll check the Ovation website for the phone number... Mitchrx Posted 2006-03-10 2:00 PM (#262917 - in reply to #262914) Subject: Re: Who ya gonna call...? Joined: December 2003 Posts: 1071 Location: Carle Place, NY The best way to contact Kim is by email: kkeller-kmc@kaman.com leftovertion Posted 2006-03-10 5:03 PM (#262918 - in reply to #262914) Subject: Re: Who ya gonna call...? Joined: July 2004 Posts: 338 Location: Omaha Thank you, Jailhouse! Now that's what I call service! :cool: