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Joined:
April 2006
Posts: 972
Location: PDX | Yeah, it has been mentioned before how great the customer service is at Ovation. However, i'm going to say it again anyway.
So, i have bought all my O's used. I never had a truss rod wrench in the lot of them. And one time while i was checking out the shims on my '95 Collector, i busted one of those black saddle pins that sit on either side of the saddle.
I gleaned Kim Keller's email from a post here not too long ago. I emailed Kim about not having a wrench, and that i needed one of those pins -- maybe a couple extra just in case i break another one.
Kim emails me back within a day and put's a wrench and some pins in the post. Delivered, within the week!
Just freaking awesome. Hell, my pharmacy, that has my health in it's hands can't match this type of responsiveness. Very impressive.
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gh1 |
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Joined:
May 2005
Posts: 22
Location: Hagaman, NY | Kim is a damn good guy. He has hooked me up with parts for both my Hamers and my Ovations several times and has always gotten them to me quickly. These guys might not hear it said enough, but the whole Ovation/Hamer customer service staff is outstanding! |
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Joined:
January 2002
Posts: 14127
Location: 6 String Ranch | 10-4 |
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Joined:
August 2003
Posts: 4619
Location: SoCal | The service we get on the older guitars is why we continue to come back and buy the new offerings. More important to me than artist relations or an advertisement in a magazine.
Cudos to Kim, John, and all of the great guys and gals at the factory. |
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Joined:
December 2001
Posts: 10582
Location: NJ | I told you so |
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Joined:
June 2002
Posts: 863
Location: Central Florida | Originally posted by Tony Calman:
The service we get on the older guitars is... More important to me than artist relations or an advertisement in a magazine.
Cudos to Kim, John, and all of the great guys and gals at the factory. Ditto!
Apologies to Tony for slightly editing his comment to make it more applicable for me. :) |
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Ovation Customer Service -- Awesome!