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| From the warranty info FAQ’s
http://www.ovationguitars.com/?fa=faq
“Is my warranty transferable?”
”No, all Kaman Music warranty policies are valid only to the original purchaser with a warranty card on file or a copy of the original sales receipt as proof of purchase”
I just wanted to ask why not???
Why the fact of buying a used Ovation releases “Ovation” of its responsibility with that product?
Should I pay for fixing this?
ADAMAS SN 16348
Thanks
Pat |
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Location: Scotland | It's standard, and not just in the instrument retail industry, that any warranty applies to the original purchaser only. Compare the warranty you get with a USA Ovation to consumer products costing the same or a lot more (like your car) & it's a pretty good deal. Why should any manufacturer take care of, at their expense, a product that someone has bought & then seen fit to dispose of? Chrysler certainly will not.
That said, from personal experience Ovation customer service have never been less than stellar in their assistance to me, whether it's been instruments I've bought new, or stuff I've aquired used. Ovation are not attempting to be "released from responsibility" The service department will not abandon buyers of used Ovations, but unlike warrantied guitars any work will be chargeable to the current owner. I've had work done on guitars I've bought used, and the results have always been worth a lot more than I've paid. |
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Location: Pacific Northwest Inland Empire | Well stated, Mr. Templeman. Particularly the "never been less than stellar" part. Accomodating, also. Think about it- they're hosting our numbers for the second, consecutive year. Either they're bucking for canonization, or need more medication! |
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Location: UK | My experience of after sales customer care for Ovation is outstanding, i cant speak for used O`s but i have heard that they will help as much as they can.
I bought an Elite Ltd Russian walnut top from Al, as a factory second a couple of years ago, only slight blemish in the top, it sounds stunning!
After a few weeks of me getting it, a buzzing started, got worser until the finger board bent like a witches crooked hand right into the top! I freaked and hid it away for a few months really pissed off and traumatised. I thought that the shitty UK damp weather had got the best of it,Got off my ass and sent it to JHS the O importers in the UK, i explained i got it from the states and it was factory second, no prob they said, they fixed the bracing that came away from the top, it turned out that not enough glue had been used at the factory, i expected to pay a bill, but it was a free of charge repair! I was well happy and its been perfect ever since.
I intend to stick with Ovation now for rest of my natural life,in my opinion "an Ovation is not just for christmas, it is for life" (anyone remember the ads) |
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Location: 6 String Ranch | Got to give some credit to JHS here too. I got to know John Skews only a year or two before I retired and he's a hell of a nice guy. We enjoyed several rounds of golf as well. Good distributors sure help make a product look good in the consumers eyes. |
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Location: Reading, PA | I think Ovation would render a fee based service commensurate with the specific problem. If my Ovation was broken I'd want it restored by those most qualified to do so regardless of the cost. And on another note... I bought a used GTI in October from an individual and the VW warranty transferred.
Jim |
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Location: The Great Pacific Northwest | I know with cars and motorcycles the "warrantee" company is in many cases completely separate from the manufacturer. It may seem like you have a factory warantee, but in fact it is a 3rd party company who will ask you if you want to extend it when it expires too. I wonder if anyone has thought about "extended warrantee" programs for guitars. Now these can usually be transferred as they are either Paid for, or you pay yearly etc... |
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Location: NJ | if your guitar needs that much work you should probably look into a new one |
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| Well, I red the postings but I think nobody answered my question.
I’m not qualifying the Ovation customer support here, I’m really happy with it.
Also I think comparing a guitar with a car probably is not the best example.
I’d really like to know, why if I’m buying a used Ovation that FAILS, the warranty doesn’t cover it! Where is the difference? Why Ovation responsibility EXPIRES when the guitar is sold to the next owner?
I’d like to mention closer examples; very famous companies probably very well known in this board:
* Eventide
* TC Electronic
* Lexicon
As far as I know their warranty does not expire if you buy a used unit! (I'm/was customer of all of them)
I understand a warranty expiration if you perform a modification but I cannot imagine a "reasonable" (not a standard) reason for a warranty expiration if I’m buying a used Ovation.
I think if the Ovation customer support is good could be much better if they where able to offer their warranty not just only to the first owner. Their products are good then… What’s the problem?
Thanks
Pat
PS: Alpep,
Thanks God and the Ovation Customer support my two Ovations/Adamas work flawlessly, then I think you missed the point here.
Pat |
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Location: Central Massachusetts | Neither you nor Ovation have any idea what has or has not happened to that guitar after it left the factory.
Scenario 1: I am the original owner. My guitar has a problem. I send it in. Ovation says the guitar has been abused. Since I'm the documented responsible owner, I can have a reasonable discussion with them to resolve the conflict. Two parties involved, and one or the other is definitively responsible.
Scenario 2: I am not the original owner. Same deal as above. Now I can say that I never abused it -- musta been somebody else. Ovation eats the cost of repair even if the previous owner used the thing as an oar if they want to maintain a good relationship with me.
Not that they are out to screw people or make all their money repairing guitars.. it's just that adding the middle man potentially introduces social (and possibly legal) ambiguities that they'd probably rather avoid.
Just my two cents. |
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Location: The Great Pacific Northwest | Although it seems like a nice idea, I think the way in which Kaman handles used instruments is better. On one hand, although it's used, you can still get ahold of customer support and they have been fantastic for anyone that has called them or had them work on a used instrument. This gives them the opportunity to make a relationship with a new customer who isn't even in the database yet.
I would guess the more important reason is that due to the increase in number of guitars that would then be eligible, they would need an even larger staff, which means everyone pays more for their guitars.
I think this method allows them to go above and beyond many times and shine when they can, and yet still keep the overall cost to a minimum. |
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Location: NJ | PS: Alpep,
Thanks God and the Ovation Customer support my two Ovations/Adamas work flawlessly, then I think you missed the point here.
Pat[/QB]
Huh?
you are right I have NO clue what you are talking about. |
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Location: Scotland | You've lost me. I can assure you that the companies you mention will only provide warranty support at their expense, to the original purchaser, and only within the warranty period. On electronic equipment that is very rarely more than a 1 year warranty. To obtain warranty service you will need proof of purchase or have filled in & returned a warranty card.
Ovation, and most other guitar manufacturers will happily carry out work on any guitar which is out of it's warranty or bought used, but they will quite justifiably present a bill for the work. What's the problem with that?
Let me see if I understand you correctly. Say you buy a used Ovation on Ebay for a couple of hundred bucks or less, and find it has a warped neck & the electronics don't work, probably due to the original owner's neglect. Do you think the factory should put it right for you free of charge? |
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| Well,
Really it’s not my intention to argue at all, but let me tell you that you’re wrong.
It'seems that you are getting excited but you are not saying anything valuable to address this issue.
Have you ever been a customer of those companies, those guys support second owners period.
If I’m buying a guitar used on eBay, let say $100 bucks, and the company ensures “Limited Life Warranty” (Adamas), just tell me why its responsibility expires with the second owner?
If the first owner was twisting the neck or frying the electronics Ovation has the
“Warranty Service Evaluation” instance to determine if the guitar was misused, abused etc. and just say:
Dear (first , second or whatever) customer , your guitar faults are not covered in our warranty because of “misuse”.
In this way you’re protecting that valuable customer that bough and used an Adamas and did not twist the neck etc. etc.
Also from a commercial point of view, I think, in this way, used guitar prices are gonna be higher and probably that helps to make a decision of buying a new guitar instead of the used one. I think Ovation would be happy with this.
What do you think?
It’s simple, isn’t it?
Thanks
Pat |
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Location: San Bernardino, California | TANSTAAFL |
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Location: Scotland | I do not intend to get into a pissing match with you and I do not get angry over something this trivial, anger is a Human emotion. I'm just telling you how the music industry/pro audio industry works in the real world (that's Planet Earth, I'm not sure which sector of the Delta Quadrant you're buying your gear in) I personally own products by Lexicon, TC Electronics, Peavey, Alesis, Joe Meek, Symetrics, BBE, DBX, The Borg (don't understand the manual) Mackie, Berhinger, Neutrik, Roland and numerous others. I am also involved in the purchasing of similar products for the music department of a UK university, so I am well aquainted with the warranty policies of those companies & their distributors. If you are not the original owner or it's out of warranty you pay for repairs, end of story. Unless they feel like doing you a favour, which in fairness happens occasionally, but is certainly not policy. Live long & prosper. |
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Location: UK | My two cents, i reckon that any warranty honoured after original owner has sold or passed on the goods is wide open to abuse, i can see O`s point, to be fair they offer lifetime warranty on a product that stays with the original owner, that is in my eyes excellant service and a sign of confidence in their own product.
Any warranty repair if given by O, to a used instrument on a second or third owner i have had the impression from some people is evaluated by the repairer on its own particualr merits.
My company works on this basis when we repair our own products out of warranty. |
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| Dear Paul
It seams that you know the music industry/pro audio industry very well but I’m still considering that you’re wrong, at least in the cases that I’ve mentioned.
Also I consider that telling us how the industry works did not answer my main question WHY…?
Some people mentioned abuse, I ‘d like to know where and how the abuse could happen. If I’m the first owner and my guitar is not well maintained who the H. is gonna buy it???
The key point here is the “Warranty Service Evaluation” even with the first owner if Ovation thinks the guitar was misused they ALWAYS can say “Sorry the warranty does not apply in this case” period.
As I said before, the product is good + offered “Limited Life Warranty” + required “Warranty Service Evaluation” -> Why just for the first owner????
If anybody has a valid answer go ahead, but please no philosophy, no history, no the market works that way etc.
Thanks
Pat |
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Location: The Great Pacific Northwest | If you are coming on the Factory tour... just ask, I'm sure they will tell you. |
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Location: NJ | why go and ask legitimate questions when it is easier to pontificate in front of the computer keyboard?
How can abuse happen? Wow if you can't figure that out you absolutely have problems. |
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Location: Scotland | OK, here's your valid answer.It's down to basic economics & profitability. Manufacturers & distributors have to factor into the retail price of their products the cost of warranty repairs and running a service department. If they offered unconditional warranty service to every person with a problem, regardless of whether they are the original owner or not, they'd either bankrupt themselves, or their products would have to be be so expensive no-one would be able to afford them in the first place. |
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Location: 6 String Ranch | The why is that the industry doesn't do this and nobody feels that they need to or want to be the first to do so. Once the product is out of the original guy's hands it's used and doesn't need to be covered. As Paul said, sometimes exceptions are made but that is not the rule. |
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Location: Canada | Just another spin on the subject: I bought a slightly used Ovation on e-bay and the blank warranty registration card was included. Is that still any good for me? I think I need repairs. |
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Location: Canton (Detroit), MI | Warranties are to entice a consumer into buying your product, nothing else. If the other companies selling the same product have this warranty, then you must have it as well. Having a BETTER warranty than the rest of the industry is only useful if it provides you a selling point over the other companies.
However, it MUST be cost-effective, or it cannot be done. A lifetime warranty on a guitar does not strike me as cost-effective. A guitar is too much a victim of the treatment it receives at its owner's hands.
My Glen Campbell 12-string, made in 1981, has a twist in the neck at the headstock, probably from the original owner keeping it at concert tuning its entire life, under who knows what conditions. I'd certainly like to get it fixed for free under a "lifetime" warranty, but I think this is not Ovation's fault that the original owner abused the guitar. It is disingenuous to think otherwise.
Ovation's warranty is the same as the rest of the industry because that is what they need to sell their guitars. A lifetime warranty would provide little or no advantage over their competition, and cost a great deal of money that would hurt keeping their product price-competitive.
Roger
1976 Applause AA14-4 6-String
1981 Ovation 1118-1 Glen Campbell 12-string
2001 Adamas 1598-MERB Melissa Etheridge 12-String
2003 Ovation 1777-NAT Legend 6-string |
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Location: Central Oregon | Originally posted by Paul Templeman:
If they offered unconditional warranty service to every person with a problem, regardless of whether they are the original owner or not, they'd either bankrupt themselves, or their products would have to be be so expensive no-one would be able to afford them in the first place.
That is exactly why I've pretty much quit buying Snap-On Tools. I have a large (Snap-On) toolbox at work with mostly Snap-On tools in it. They have an unconditional guarantee on their hand tools, (& they are admittedly excellent tools) regardless of who the original owner was, but their prices are so far out of line now that I've quit buying them. For instance, I was going to buy a quarter inch drive torx socket off the Snap-On truck a few weeks ago until I was told it was over $18! I bought one that was nearly identical from the local auto supply store for $8 (still guaranteed). Some of my larger (around one inch) Snap-On OEX wrenches cost nearly $70 EACH! For Ovation to offer an unlimited guarantee they would have to price them at $5,000 & up. At least.
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Location: NJ | Even the snap on warranty has concerns. I had them tell me some of my tools were too old, or no longer made, or they had no current replacement, I asked from something else and they said no, Granted these were tools that were my dad's but even a lifetime warranty is subject to the descretion of the company. |
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Location: Central Oregon | I think it makes a lot of difference how well you know the Snap-On guy. 35 years ago they were digging up the septic tank behind the body shop where I worked at the time. The backhoe dug up an ancient Snap-On half inch ratchet. It was so old that to reverse it you had to push the half inch drive gizzit through the ratchet head itself. It was rusty as hell, but I soaked it for a few days in deisel & eventually it freed up & started working fine. I asked the Shap-On guy at the time if he'd give me a new one for it. He said "Does it work?" I said "yes". He said to let him know if it broke & he'd replace it :) I gave it to a friend of mine that was an old tool collector.
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| Well I think Paul Templeman gave us the most reasonable and easy answer; MONEY.
Ovation has a price and cost structure that allows them to offer a “limited life warranty” but this is not completely real… they need trigger clauses to get rid of that commitment as soon as they can, and a “new owner” is one of them.
I can consider the Warranty Ovation offers is related not to the “guitar life” as it seems to be, it’s just attached to the “first owner life”… I consider this a kind of tricky …
Thanks
Pat |
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Location: Madison, Wisconsin | TRAILOR warrants solely to the original purchaser of [a] TRAILOR musical instrument that the instrument purchased shall be free from defects in materials and workmanship under normal use for as long as the instrument is owned by the original purchaser, and until the ownership of the instrument is transferred to another
.
Just took this from Trailor's site and I'm sure you'll find the same kind of wording for Martune and others. |
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Location: south east Michigan | massada,
Yikes....your making me nuts. Yes, money comes into the equation. No, you are not being duped or tricked by an evil corporation.
----When you read the next paragraph, read it as though you are Dr. Evil from Austin Powers. Don't forget to put your hands up and do the little quote signs----
My..."Balladeer"... is 30 plus years old. In the next 12 months it will probably go back to the .."factory"... for repair and most of the cost will be covered by .."my".. lifetime warrenty. Because I decided to buy .."new".., rather than .."used".., this option is open to me. The next guitar I buy will also be new ..."because"....I tend to keep my guitars for a very .."long time"... The only way to get that warrenty is to buy a.. "new".. guitar.I want that warrenty and am willing to .."pay".. for it.
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I bet this thread still won't die.
I bet I get some flame on this.
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Location: St. Petersburg, FL USA | Paul T & co. are absolutely right. As a small business owner myself, I know that to price a product, you have to take into account warranty replacements & policy: it is part of the business plan & model. Part of the $900 (for example) you spend on an Ovation guitar is for the risk that Kaman might have to repair it 35 years later (at whatever parts cost that day...) if you're the guy that bought it originally. The rest of the industry in this case has similar practices, making this policy roughly equivalent to the competitors, an "industry standard," if you will. It is a business decision what kind of warranty you will offer for your product, nothing more or less. The warranties vary between brands / lines within Ovation. This is absolutely normal & fair business practice, IMHYAO. Furthermore, it is clearly spelled out in WRITING. There is no guesswork, and certainly no trickery. Now that we have beat the horse to death, the answer is that someone decided at Ovation that they would NOT fix guitars of subsequent owners on their nickel. They decided that because they couldn't sell the guitar for $900 if they did. They had a reason for hitting the $900 price point (The competitor with the $895 guitar hanging three feet away - probably with a similar 1-owner lifetime limited warranty). Absolutely it is about money, but this is FAIR because both parties know in advance what the rules are. And besides, it really is best for the guys in Connecticut to stay in business. I'm glad they are! |
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Location: Scotland | Originally posted by masotta:
they need trigger clauses to get rid of that commitment as soon as they can, and a “new owner” is one of them.
I can consider the Warranty Ovation offers is related not to the “guitar life” as it seems to be, it’s just attached to the “first owner life”… I consider this a kind of tricky …
Noone except you sees any trickery. Hey, why don't you ask them to paint your house for you while they're fixing the beater guitar you bought for peanuts? The musical instrument retail business is a "business" not a charity. |
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| Slipkid,
Your thoughts are not bad, your sarcasm/humor probably a little bit childish.
Paul Templeman,
Sorry Paul, Probably I’m the only one but I’m still thinking that if I’m buying a used Ovation and that Ovation HAS A FACTORY DEFECT and it fails because of that, - Ovation should be responsibly – If they like to use big words “LIFE TIME WARRANTY” then they should be responsible for them.
Thanks
Pat |
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Location: The Great Pacific Northwest | My only suggestion at this point is get over it.
I looked through my box of warrantee cards, and I have several items that have lifetime warantees. They ALL say, "for the original owner." In fact many of the limited warrantees say that also.
Having said that... it's all about customer service and you'd be surprised what you can get with a kind word. I'm sorry if that just isn't good enough for you. It's good enough for me, and when it isn't I take my business elsewhere, or not, depending on the issue.
I'm not really following your point based on the fact that things are the way they are, and you are lucky enough to have a product from a company with not only one of the best, but possibly THE best customer service reputation in the industry.
Of course I guess there is the possiblity that you are absolutely correct and the rest of the world is wrong. I don't want to be accused of being closed minded.
Now if you excuse me, I will go back to playing my MOB, which everyone knows would never need any service because it is the only truly perfect guitar Ovation ever built. :) <> |
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Location: Central Oregon | I saw a guy once that could water ski on a canoe paddle with a little strap on it for his foot. Put his other foot on the handle. Do you suppose you could do that with a MOB?
He did pretty good the first few times but then he had a few too many beers & his other foot slipped off the handle. Well that handle flew right up there & that big ol' wooden T grip thing on the end hit him right in the, well, you can guess where it hit him. He was doing about 30. That guy went limp out there like yesterdays lettuce. Poor bastard would have drowned if he hadn't been wearing a life jacket. He was making a really intense face when they pulled him out of the water.
I'm not sure why I happened to think of that....
It's late
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Location: SoCal | When you buy an Ovation product, there is full disclosure of coverage. The only variable is what can be classified as abuse. Frankly, I would rather have Ovation making that determination than some of the other "names".
It is a "Limited Lifetime Warranty" that warrants that the product is free from defects in material and workmanship at the time of delivery to the original retail purchaser.
Most problems with the warranty are from eBay sellers who tout the "lifetime warranty" when selling a used guitar.
Buyer beware when purchasing a used guitar. The market price of a used guitar has already been adjusted to the fact that there is no factory relief through a warranty. Most problems as to material and workmanship will have shown up in the first year or two. At least in the case of Ovation, they have continued to provide direct, professional support of their products, current or past. Where else can you have the staff make the repairs? Can't do that with my Martin, even though I am the orginal owner.
I have bought new and used Ovations...each time, available warranty for new or prior damage when used affected my determination of what I would pay.
Bottom line - there is full disclosure of coverage, no coverage for used, Ovation provides full, professional service and parts at a very reasonable fee even for guitars that have been around for a long time. Don't like it, BUY NEW. |
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Location: NJ | I bought an ovation and never changed the strings and I cut myself on the strings and got sick and went to the hospital and they pumped out my stomach for good measure and then the edge of the string was imbedded in my finger and I had to have surgery and sued ovation for millions of dollars because their warranty never said I ever had to change the strings or that it would not go out of tune and the friggin thing has and I had to run over to the comsumer protection office becsause those basturds tried to steal from me and be trikly with me and get more money because of their bad product and they come around not dong a good job cause they lie and tell bad things and are bad people not like industry people that are good people with good things and good guitars.
my advice is to call this number they will help you 800) 943-6782 |
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| In many situations I often side with the consumer because businesses will often interpret situations in the direction of what costs less. In this case, the policy is well-stated that the lifetime warranty applies to the original buyer only and it is not a matter of hidden small print or interpretation. With some companies, you have to buy ONLY from an authorized seller to get the warranty coverage. Whatever you buy used, good luck. I believe I heard something about Tacoma (or some maker) where you can pay them to transfer warranty coverage. Whether or not it's a factory defect, if you buy used the lifetime warranty does not apply. That's just part of the buying used scenario. I see sellers on Ebay advertising factory warranties all the time on their sales of different products used, and I always wonder if it applies. |
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Location: the BIG Metropolis of TR | masotta,
First off a few basic questions:
*1)What model "used" Ovation do you have?
*2)What "problem" does it have that you want the factory to repair "free of charge"?
*3)Is the "problem" a manufactured defect or abuse/neglect?
Might I suggest that since you "seem" unhappy with Ovation's warranty polices and you can't comprehend why they won't repair a 2nd hand guitar "free" that maybe you could sell your "defective" Ovation on ebay and find another brand of guitar that meets your warranty standards!!!
****
These might get you started.......
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=3711005030&category=33022]
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=3711025114&category=2384]
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=3711029300&category=2385]
Be sure to check their warranties and Good Luck
****
Mike :rolleyes: |
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| Well guys considering your postings I can imagine just only two possible scenarios:
1) I’m wrong.
2) Most of you work for Ovation.
Thanks all of you for your answers, many of them really funny.
Thanks
Pat |
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Location: On the beach in Southwest Florida | In the real world, we have items that usually have transferrable warranties such as automobiles (Although you better read the small print on some of the longer warranties.).
Then we have items that usally don't have transferrable warranties such as guitars.
Anytime a manufacturer advertises a lifetime warranty, there is room for confusion in the mind of consumers. A wise consumer investigates the details of the warranty before making a decision.
Of course it's about money. It's a business. |
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Location: NJ | Originally posted by masotta:
Well guys considering your postings I can imagine just only two possible scenarios:
1) I’m wrong.
2) Most of you work for Ovation.
Thanks all of you for your answers, many of them really funny.
Thanks
Pat
Admitting that you have a problem is the first step towards recovery. As for people working for ovation on this board you are incorrect, but you will never believe it anyway unless you get the thearpy that you so desperately need. |
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Location: The Great Pacific Northwest | LOL... funny AL... And as far as your previous post your suit would never fly because it's common knowledge you never change your strings anyway :) |
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| People reactions facing different point of view are really amazing!
I think I have my position, you guys have yours, and that’s fine. I consider I didn’t insult anybody but I can’t say the same about many of you.
I consider “Dissents + Culture” many times help to find solutions and common point of view, well I think one of those components was missing on this thread.
Thanks
Pat
Alpep
Your comments are really unpleasant; Ovation isn’t a football team, they just make guitars. |
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Location: NJ | ask a stupid question and you'll get a bunch of stupid responses . . .
. . . can we just DROP this already?? |
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| Well, I understand, then for you it’s “normal” to answer a stupid question with a stupid answer….
Just for curios people, look at this picture and tell me why this ADAMAS SN 16348 left the factory?
thanks
Pat |
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December 2001
Posts: 10583
Location: NJ |
Just for curios people, look at this picture and tell me why this ADAMAS SN 16348 left the factory?
thanks
Pat[/QB]
to give you an answer it didn't. Not as a new guitar. Can problems arise? sure.
now some questions for you.
<
Your comments are really unpleasant; Ovation isn’t a football team, they just make guitars. >>
This comment makes no sense. I am not interested in football and could care less. Yes they make guitars and if you never contact them they will not know you have any issues.
did you buy the guitar new?
If so why did you buy one that you considered poorly made?
IF you bought it used why buy one you were not happy with?Did you contact the service department with your "issues"?
Did you talk about repairing your guitar?
If you do not contact the service department how can you expect them to help you? |
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Joined:
March 2004
Posts: 30
| Man, I’m an ovation fan, but not a blind one.
I bought the guitar used under circumstances that are not related with the main topic.
I didn’t contact the customer support cos they state clearly on their web site “WARRANTY NOT TRANSFERABLE”
I didn’t want to post the pictures the first day an just see what people thinks about this issue. Now probably everyone can have second thoughts.
This flaw didn't "arise" obviously it's a factory made mistake (a big one), take a look to the pictures again!!
I think this flaw is gonna be Ovation responsibility FOR EVER, and I like them solving it, and YES, FOR FREE.
Thanks
Pat |
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Joined:
March 2002
Posts: 15677
Location: SoCal | Good luck. Ain't gonna happen. It was the responsibility of the original owner to get it fixed. But quite honestly, I can't tell from your pics what you are talking about. Make you pics a little smaller and step back from the guitar a bit. Focusing might help. |
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March 2002
Posts: 14842
Location: NJ | Okay, lemme ask my OWN "stupid question" (and I say this because the only Adamas I'm familiar with is my SlotHead), but isn't the very upper reaches of the Adamas fingerboard SUPPOSED to "float" over the guitar's top (or was that just on the "original" ones?
. . . and Paul's right, those are rather shitty pics . . see if your digital's got a "macro" button (or "back off" to get a "focus"). |
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February 2002
Posts: 5750
Location: Scotland | On the later SMT/CVT models the fingerboard extension is fixed to the top |
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March 2002
Posts: 14842
Location: NJ | my bad :rolleyes: |
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Joined:
December 2001
Posts: 10583
Location: NJ | <<< Originally posted by masotta:
[QB]Man, I’m an ovation fan, but not a blind one....>>>
YOU COULD HAVE FOOLED US
<<
I didn’t contact the customer support cos they state clearly on their web site “WARRANTY NOT TRANSFERABLE”>>>
THEN WHY DIDN'T YOU SAY THE GUITAR WAS STOLEN IN THE FIRST PLACE!!!!!!!!!!!!!!!!!!!!!!!!!!
I didn’t want to post the pictures the first day an just see what people thinks about this issue. Now probably everyone can have second thoughts.
try making sentences that make sense first then ask for opinions
<<(a big one), take a look to the pictures again!!>>>
Then why did you buy the guitar????????
YOU are the stupid one here.
<>>
And you have not contacted customer support and you post all this crap on the message board and now you want them to do you a favor.....
GET THERAPY!!!!!!!!!!!!!1 |
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Joined:
March 2004
Posts: 30
| moody, p.i.
I hope you can see the pictures better,
Probably now you can see that the neck & top joint has a FACTORY defect on the first picture. That defect CANNOT “arise” it born with the guitar.
And your comment that it’s the first owner responsibility makes me laugh, when you guys are gonna open your eyes? Is there anyone able to say, c’mon that guitar shouldn’t be on the street? We are talking about an ADAMAS TOP OF THE LINE …
Please accept it, they are humans, they make mistakes…
Cliff
I never consider a question –stupid-.
Well, this neck is not floating at all, it’s glued and, it’s well glued one side and bad glued the other one
ALPEP,
Be careful with your comments, you are rude & disrespectful.
Sorry if my sentences are not perfect, English isn’t my first language, how many languages are you able to speak?
I HAVE THE GUITAR, ORIGINAL CASE, AND THE BOOKLET WITH THE WARRANTY SHEET ALREADY SENT, I bought the guitar on internet when I was not living in US, but I thought this story was not contributing to the main topic at all!!
This guitar was not stolen ALPEP.
you said..
" And you have not contacted customer support and you post all this crap on the message board and now you want them to do you a favor..... "
I don't want any favor, and I didn't post crap,
I just want they accepting their mistake, solving it, and that’s it, everybody happy but you…
Thanks
Pat |
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Joined:
March 2002
Posts: 15677
Location: SoCal | Pat, you seem to be the only one who has a problem with Ovation (and most other companies) only honoring the warranty to the original buyer. It was that buyers responsibility to get whatever problems there were with the guitar, fixed. When you bought the guitar, if you were unhappy with it, then you should have complained to the person from whom you bought the guitar. Or just not bought the guitar in the first place. Caveat Emptor!
You're getting all pissed off at everybody here because you want something that's not going to happen. It's been explained to you by resonable people who took several days to try to get the point across (one of those people used to run the company). If the posts are starting to sound irritable to you it's because the topic has been explained as well as it could be. You just keep hammering away at it. If you don't like it, contact Ovation. There's not a damned person here who can do anything to help you. Or at this point wants to. |
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January 2004
Posts: 1225
Location: Lake Hiawatha, New Jersey | I know that I'm going to regret getting involved in this but I have a question. Pat: What makes you so sure that you're guitar has a "factory" defect? That looks like a pretty weird defect for a guitar to be shipped with. It looks more like a botched repair or neck reset. |
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Joined:
December 2001
Posts: 10583
Location: NJ | [<<
Please accept it, they are humans, they make mistakes…>>>
Please accept you bought a USED guitar without a warranty.
<<
Be careful with your comments, you are rude & disrespectful.>>
You have not seen rude or disrespectful.
<>
2 fluently and I can get by on another 2.
<
This guitar was not stolen ALPEP.>>
Prove it post your reciept. Isn't that what you asked of me on an internet auction? Prove it we will all assume it is stolen until you post a copy of your reciept.
<
" And you have not contacted customer support and you post all this crap on the message board and now you want them to do you a favor..... "
I don't want any favor, and I didn't post crap,
I just want they accepting their mistake, solving it, and that’s it, everybody happy but you…>>
If you would have contacted customer service they would probably have helped you out. Instead you decide to make an arse of yourself by bringing up an issue that has only remotely effects your claim.
I really think you should sell this guitar since you will never be happy with it. You are one of the small percentage of people that expect everything in the world to be perfect. It is not. Get over it. See a doctor enjoy some prozac. |
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Joined:
December 2001
Posts: 7236
Location: The Great Pacific Northwest | Pat,
Until you CALL THE SERVICE DEPARTMENT AND ASK THEM WHAT THEY SUGGEST YOU DO, get a life!!! Almost EVERYONE here has told you what to do. You keep qouting the fine print like it's gospel and there aren't acceptions. True (and especially after reading your posts) they may tell you to go pound salt. If it was me, I'd tell you to send the guitar in, then I wouldn't return it because you don't deserve it. But as I don't work there (or anywhere really) all I can suggest is the same thing that most everyone else has said. CALL THE SERVICE DEPARTMENT AND ASK THEM. THEY ARE THE ONLY ONES THAT CAN HELP YOU. WE CANNOT. WE ARE JUST FANS WITH OPINIONS AND GUESSES. TAKE YOUR FINGERS OFF THE KEYBOARD AND PICK UP THE PHONE.
I AM LOCKING THIS THREAD. AFTER YOU CALL CUSTOMER SERVICE, FEEL FREE TO START ANOTHER THREAD WITH THE RESULTS OF WHAT YOU FIND. UNTIL THEN Mr. Quijote, stop chasing windmills!!!. |
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“ Is my warranty transferable? ”