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Location: Florida | Folks, I've decided to start this as a new thread mainly because the other has degraded a bit in tone, and because this presents a slightly different view.
The following is posted from the Ovation web pages, under Fair-Use doctrine.
"... Is my warranty transferable?
No, all Kaman Music warranty policies are valid only to the original purchaser with a warranty card on file or a copy of the original sales receipt as proof of purchase.
What does a Limited Lifetime Warranty Policy really mean?
Our Limited Lifetime warranty policy means that for the first 2 years you own the product, Kaman Music will cover all parts and labor for anything deemed defective. After that initial 2 year period, Kaman will cover the parts for anything deemed defective as long as you own the product, but now the consumer is responsible for any labor charges incurred in the repair.
Please Note: All electronics, machine heads and strings are not covered under warranty. "
I'm gonna play Devil's advocate here for a moment.
It seens the lifetime warranty does indeed have limits - on the labor portion at least. If push got to shove - I mean the labor.. jeeze. The labor to reset a neck or replace a top that goes nuts is damned expensive, while the part (no part in a neck reset, and only a top in the top replace) is fairly small in comparison to the price of the guitar or the labor portion of the repair. I'm not sure what Ovations rules are there, considering they would also want to refinish or at least touch up things cosmetically too. Labor can be really high.
I'm not suggestion this as a possibility for Ovation, but some companies do cover a product for a finite time period regardless of who owns it, based on the ship date or original sale date (depends on the product).
Few companies offer unlimited lifetime warranty service for a product regardless of the ownership status.
I suppose some sort of "combination" could be do-able, not that Ovation needs to do it. Something like "we'll cover it for X amount of time, regardless of who owns it, but for the lifetime of the original purchaser."
The person who said warranties = increased selling price hit it on the head. Ovation, or any company, brings itself and its product to market with terms set accoring to where the company feels it will compete the best in the market. In Ovations case, those terms are fully stated, and I see little ambiguity with them (in fact no ambiguity at all).
And (nearly) finally... "caveat emptor". Do not buy something totally unaware of what it is. Do not buy something thing that you'll strongarm the manufacturer into bending its stated policies.
Lastly (yay!) Its really really poor form to bitch about those policies knowing you went into a deal for a product that had "issues". To my way of thinking, you're trying to pass the blame for your own stupidity onto the manufacturer.
Pat if you like the guitar, get it fixed. If not either quit griping, or liquidate it. |
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Location: NJ | (click). |
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Location: High, in the Rocky Mountains of Colorado | As a testament to Ovation, I'd like to say:
Ovation has taken care of a couple issues I've had with professionalism and wonderful customer relations. I personally have been so pleased and comfortable with both their product and customer service, that I now have only Ovations, and plan to add more. Not just because I like round backs, but because I know I can count on the company to help me with any problem I might encounter. They have a good customer, and advocate with me, because of it.
Irregardless of what the paper work say's, I always call first (no matter the company) to see if what I have might be an exception (or will be covered) to the written stuff. I ask respectfully and politely, and almost always, receive the same. The great people at Ovation, I can honestly say have treated me better than 99% of any other company out there.... and I'll be back!
Long live Ovation!
("try before you pry"- an old fireman’s saying)
Dale |
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Location: 6 String Ranch | The warrentee is to the original owner with whatever limitations specified. That is the industry standard. PERIOD. end of story. click!!
If you are a good negotiator you might be able to get a 20/20 warrentee from where you bought the guitar used. Twenty seconds or twenty feet out the door, whichever comes first. |
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Posts: 1922
Location: Canton (Detroit), MI | cwk2, love that "20/20" warranty!!! Never heard it put that way before!
The Ovation warranty sounds way reasonable to me. "If it's not good, the original owner has two years to find it and have us fix it...after that, we'll provide the parts for a fix for the original owner, if he'll pay for us to install them".
If the original owner doesn't find it within two years, is it really something that MATTERS(and is their fault)???? I doubt it.
Roger
1976 Applause AA14-4 6-String
1981 Ovation 1118-1 Glen Campbell 12-string
2001 Adamas 1598-MERB Melissa Etheridge 12-String
2003 Ovation 1777-NAT Legend 6-string |
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Location: SoCal | Can we please be done with this subject? Let's talk about something really important like, how sexy Nancy Wilson looks with a guitar in her arms. |
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Location: Canton (Detroit), MI | She is a lovely, intelligent and talented lady and I will go along with that suggestion!!!! :) :) :)
Roger
1976 Applause AA14-4 6-String
1981 Ovation 1118-1 Glen Campbell 12-string
2001 Adamas 1598-MERB Melissa Etheridge 12-String
2003 Ovation 1777-NAT Legend 6-string |
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Location: NJ | I'd do her.
as for warranty crap I said my piece.
click |
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Location: Canada | I have another twist to this question: I bought a slightly used ( maybe one year old) Ovation on e-bay and the blank warranty registration card was included. Is that still any good for me? I think I may need repairs. |
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Location: south east Michigan | noooooooooooooooooooooooo!
I can't take anymore!!!!!
Brad |
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Location: The Great Pacific Northwest | Merlin, you could have probably gotten away with it before you posted the question here. But as the folks in CT read this board... well... I wouldn't try it. Besides I would think they would match your copy to the copy the dealer sent in showing who it was sold to. |
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Location: NJ | YOu will need a reciept from an AUTHORIZED dealer to present with the repairs. That is how they verify that you purchased it new. |
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Location: The Great Pacific Northwest | Well that makes sence and is simple enough. Good reason to keep a copy of the receipt in the pick compartment of the case. |
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Location: Lake Hiawatha, New Jersey | I keep the receipts for all my guitars in a file at home. Just in case one of my guitars were to be stolen, I would hate for them to have a receipt to go with it. I do find it helpful to keep the receipt from the guitar's last set up in the pick compatment so that I can keep track of what was done to each guitar and when. I also have a list of all of the serial numbers and pictures for the insurance company. |
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Location: Phoenix AZ | I've been away for the last couple of days. Can someone please tell me why the life time warranty is not valid on the used Ovation I just bought? Dave |
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Location: Upper Left USA | (Click)
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Thank you! |
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Location: 6 String Ranch | You've been away for a couple of days??? that esplanes it, you are now in another lifetime and the first has expired and along with it your warrentee. Not to worry, you have the new one, the famous 20/20 total warrentee.
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Location: Houston, TX | The Ultra GP would still be selling for 2K even if Josh Homme played a Fender. I swear... |
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Location: Florida | aw jeeze.... thats the last time I try to clarify things |
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| CharlieB
Well I do not understand why the former thread was canceled; probably a little bit of common sense is too much for a “fan club”.
You said
“Lastly (yay!) Its really really poor form to bitch about those policies knowing you went into a deal for a product that had "issues". To my way of thinking, you're trying to pass the blame for your own stupidity onto the manufacturer”
You cannot generalize; sometimes you go for a deal and YOU DO NOT KNOW those issues that you mention… have you ever bought a used car?
Also let me tell you that nobody is trying to pass the blame onto the manufacturer, THEY ALREADY GOT THE SHAME OF HAVING ON THE STREET A TOP OF THE LINE PRODUCT WITH A STAMP SAYING “DEFECTIVE PRODUCT MADE IN OVATION”
You said
“ Pat if you like the guitar, get it fixed. If not either quit griping, or liquidate it.”
Did you say griping??
Did you say liquidate and pass to somebody else the problem??
Do you have any other idea??
I've sent an e-mail with every detail to the customer support people, I'll post the rest of the story with their answer.
Thanks
Pat |
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Posts: 50
Location: Boise Idaho | Okay that's it...
Look.. I've only been a part of this board for a little over a month...
Before I go totally off here, let me say a few words about myself...
1st off I'm a former Marine... In my 40s and by most opinions "not all there any more"...
There are few things in life that really mean anything to me any more"...
One of them is my Wife...
The other is my beautiful daughter.
My Guitars...
And this Board...
With the risk of being banned form this club...
Masotta... Get the hell off of this forum...
I'm fairly sure there is a board called " Help.. I'm bitching and I can't shut up"
To the rest of you all... You are a great group... I've learned a lot...
Sorry if I offended anyone...
Accept you Masotta... |
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Location: The Great Pacific Northwest | masotta,
If you would, while awaiting a response from Customer support, let us know what you are trying to accomplish? You seem to have a strong opinion about a policy, and a concern about your guitar. What do you want? Your opinion is fine. So far no one here agrees with you, but that's ok, we don't have to. But you just keep going on and on and on... and there is nothing anyone here can do any, but obviously you have an audience of folks that are listening.
So please, in as clear and consise as you can be, let us know what you would like to see happen, or what you want. It may seem obvious to you, but so far, do one here "gets it." |
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Location: Madison, Wisconsin | As the Nixon administration would have said, this guy is an outside agitator. Let's just drop the subject. If we refuse to join him, he'll probably go away. |
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Location: On the beach in Southwest Florida | Amen. |
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| Mr. Ovation
What am I trying to accomplish?? Easy, I just want my guitar fixed for free. I think no one is responsible for the flaw but OVATION. Period.
This was the Email I’ve sent to OVATION customer support
______________________
I'm the owner of an ADAMAS SN 16348
I bought this guitar used and as far as I know the "Limited Life Warranty" might not be applicable to my guitar.
The guitar presents the following flaw
The pictures are self explanatory, I consider this is an evident factory made defect.
After having a bitter arguing at www.ovationfanclub.com the most common
advise I've got was to contact you guys.
I want to be honest, I'm not happy at all with the warranty protecting just the first owner;
in a case like this I consider the factory responsibility should not expire when the guitar is sold.
I'd like to have solved this problem, Please let me know my alternatives.
Best Regards
Pat Masotta
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and this was the lovely OVATION answer.
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“Contact Customer Service at 860-379-7575 with the model and serial numbers from your guitar for a return authorization so the guitar can be evaluated at the factory repair shop. The warranty will not apply to your guitar”
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Not even a name on the e-mail, well I was considering a good customer support is a different thing…
Willard
You said “As the Nixon administration would have said, this guy is an outside agitator. Let's just drop the subject. If we refuse to join him, he'll probably go away.”
Well if you think that just asking for what I think is fair makes me an “outside agitator” I can consider that you are wrong. I’m the owner of 3 OVATIONS and I have the same right that you have to give my opinions.
Thanks
Pat |
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Location: Lake Hiawatha, New Jersey | Do us all a favor. Take your guitar and GO AWAY! |
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Location: south east Michigan | Masotta,
First you start a thread and waited until everyone is all fired up before you show your pictures. You said you just wanted to see what we said first. It was an attempt to set us up. Very rude.
To you we are just a bunch of blind "fan boys." It took alot of nerve to mention us in such a negative way in your letter to Ovation. Members here have offered help and advice and opinion and you will have none of it.
You are acting like a 4 year throwing a fit about a piece of candy. *I WANT.....I WANT*
Please sell you Ovations to someone. You will be surprised how much you can get for such "inferior" guitars.
Brad |
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| Slipkid
What you don't understand it’s that I love OVATION guitars, but
I’m not a FANATIC of ANYTHING.
My point was just saying, “hey the warranty should be addressed in a different way”
and everybody was almost KILLING me with different reasons…
Why last minute pictures? Easy, if I were getting solved my problem w/o using them why should I humiliate a good company showing those pics? Everybody makes mistakes, but it’s good when everybody solves those mistakes…
Thanks
Pat |
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Location: Converse, Texas | John B: You may want to also scan your guitar receipts and keep the scanned version on a disk. Makes for a pretty good backup. Speaking from experience here from when my Legend was stolen. |
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Location: south east Michigan | Pat,
I'm looking for some closure here. Now that Ovation has given you a responce, what are you going to do?
Are you going to send it back to the factory for a quote on repair? Yes or No.
Brad |
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Posts: 396
| Masotta, some boardmembers do tend to favor "the company" very frequently here, but almost everyone here has slammed them here or there as well. Personally, I don't think they do enough to promote their finest guitars, and many of their ads make no sense to me (The Q ads made no sense to me, and now a full page ad for the anniversary issue when they only made 300 -- and they're now sold out as far as I know. Why didn't they do an Adamas cvt/smt ad series instead of the Q which is not made; why didn't they do a full page ad for the Lx models which they are making, rather than a full page ad for the 30th anniversary which someone probably won't even be able to find? Make ads for guitars people CAN buy. Duh! So, I don't favor the company on every issue! So, I can tell you truly that I think you are absolutely wrong on this one and your repeated argument isn't changing anyone's mind.
You presented your argument.. that wasn't the problem. People responded, as did I, telling you that they felt you were incorrect. Yet, you kept coming back with the same argument. The company has responded as well. Judgement... sorry, you lose this one. Drop the issue on the board and deal with your next move, not just a rehash of the argument you keep losing. Now, you could be a contributing member to this board or you can keep bringing up an argument you will continue to lose, and you can take more abuse from people as well. I felt a few people may have jumped on you early, but you're just being ridiculous now. |
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| Slipkid
This is the e-mail that I’ve sent back to the OVATION customer support, I’m just waiting now, I’ll post their answer.
_________________________
Well you didn't say your name
Mr/Ms/Mss
The answer that you gave me does not make me happy at all.
The defect is clearly showed in the pictures, could you please give me in advance a cost estimation and a description of the reparation procedure.
Thanks
Pat
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Englishplayer
I’ve really enjoyed reading your post, wise words.
But do you really consider that I’ve lost? I don’t think so.
Do you really consider “ridiculous” a person claiming for what he thinks is fair?
Well I respect your point of view and I beg your pardon if my postings irritated you or other person in any way, that wasn’t my intention.
But I consider I have the right to say what I’ve said, once, twice or one millions times, in this board, in newsgroups, in my future own web page just dedicated to this issue or whatever it takes to solve my problem.
Thanks
Pat |
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Location: NJ | Originally posted by alpep:
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Location: Phoenix AZ | Damn it Al - for someone who has chronic trouble getting his pictures to post, you sure pulled off a duzy with this one !!! Dave |
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Location: The Great Pacific Northwest | Masotta,
I agree that you have a right to fight for what you believe is right no matter how many people disagree with you. However, you posted "But I consider I have the right to say what I’ve said, once, twice or one millions times, in this board, in newsgroups, in my future own web page just dedicated to this issue or whatever it takes to solve my problem." and this is not 100% correct.
This particular board is not a "public" board but rather a private board that is open to the public as long as those individuals follow some general guidelines basically just be kind to each other. THIS GOES FOR EVERYONE NOT JUST Massota.
You have stated your problem, and even a clear desire of what you think outcome should be. Most here do not seem to agree with you, and you are becoming disruptive. If you have a problem with Ovation, I suggest you take it up with them. We are just a bunch of fans and have no impact on getting you anything. If you continue to just disrupt the community, you will be removed. I'd really hate to do that. You are an Ovation enthusiast, and you are standing up for what you believe in. What's wrong with that? Nothing. But you asked your questions and got your answers, there is nothing else. I'm sorry if it's not satisfactory to you, but the subject is closed along with this thread. |
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Warranty Issues revisited