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Joined:
February 2004
Posts: 1634
Location: Warren,Pa. | I forget who else on this board had this problem, but I just discovered 5 cracked tuner buttons. Quite sure #6 will follow soon. Upon closer inspection, found these are plastic! I had 1 real Ebony mini button to rpl the worst. Emailed Kim about getting 5 more. The plastic buttons have an octagon-shaped bushing inside, so there is almost nothing to the button where the shaft goes through. This was not a smart way to save money in production, but who knew this would happen...hindsight and all. Anyway...that's the story. John. <>{ |
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Joined:
December 2003
Posts: 13997
Location: Upper Left USA | The good news is that there is a Customer support that actually supports Customers! Sorry they broke in the first place though. |
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Joined:
August 2003
Posts: 4619
Location: SoCal | John, check your email. From what I was told, initially the buttons were plastic, replaced by the factory with ebony. Check with Kim. No problem. |
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Joined:
January 2003
Posts: 17
Location: US | I had the same problem.
Thought I'd purchased ebony buttons only to find (when they cracked) they were only plastic.
I rang the Ovation customer support centre and they mailed me 6 new ebony buttons at no charge. I was very impressed and no problems since (this was about 4 years ago).
Suggest you give them a call. |
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"Ebonite" buttons on '97 Collectors'